Field Service Mechatronics Technician — Laser Cutting Equipment

MC Machinery Systems - USA; Concord (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

MC Machinery Systems - USA is seeking a Field Service Mechatronics Technician to service Mitsubishi laser cutting equipment. You will diagnose and repair complex faults on CNC laser systems at customer sites in the Charlotte/Concord, NC area, performing rebuilds, alignments, and calibrations while documenting actions thoroughly.

The role requires strong electrical/mechanical troubleshooting skills, proficiency with diagnostic tools, and excellent communication.

Qualifications

• Background in machining, manufacturing environments, or industrial equipment.
• Fluency with diagnostic gear: voltmeters/multimeters; precision tools.
• Comfort with Windows PCs and service software.
• Clear, professional communication in writing and speaking.
• Willingness to travel Monday–Friday and work on customer sites.

Responsibilities

• On-site troubleshooting and repair of Mitsubishi CNC laser systems at customer facilities.
• Perform detailed inspections, component swaps, rebuilds, alignments, and system calibrations.
• Deliver remote triage by phone to expedite solutions when travel isn’t immediately required.
• Translate technical findings into clear updates, timelines and post-repair guidance for customers.
• Document service actions thoroughly and submit accurate expense reports on time.
• Maintain readiness of tools, test equipment and service vehicles.

Skills

Machining background

Diagnostic gear

Windows & service software

Clear communication

Travel mindset

Education

Associate degree or technical certification in electronics, mechanics, mechatronics, or related discipline

Tools

Voltmeter/Multimeter

Oscilloscope

Calipers/Micrometers

Dial indicators

Job description

Field Service Mechatronics Technician — Laser Cutting EquipmentDepartment: Laser ServiceLocation: Charlotte/Concord, NC AreaJoin a mission to keep manufacturers movingWhen a high‑throughput shop’s laser goes down, every minute counts. You’ll be the trusted specialist who restores productivity—combining mechanical finesse, electrical insight, and calm communication to bring Mitsubishi laser cutting systems back online. We invest in comprehensive training so you can build a rewarding, long‑term career in machinery and manufacturing technology.How you’ll make an impactServe on site at customer facilities, troubleshooting and repairing complex faults on Mitsubishi CNC lasers.Carry out detailed inspections, component swaps, rebuilds, alignments, and system calibrations.Deliver remote triage by phone to expedite solutions when travel isn’t immediately required.Translate technical findings into clear updates, timelines, and post‑repair guidance for customers.Use schematics, wiring diagrams, and block diagrams to pinpoint issues and execute precise fixes.Document service actions thoroughly and submit accurate expense reports on time.Uphold the readiness of tools, test equipment, and service vehicles.Contribute to additional tasks that drive exceptional customer outcomes.What it takes to succeedBackground with machining, manufacturing environments, or industrial equipment.Fluency with diagnostic gear: voltmeters/multimeters; precision tools such as calipers, micrometers, and dial indicators.Comfort with Windows PCs and service software.Clear, professional communication in writing and speaking.Able to work at heights as needed.Valid driver’s license, clean driving record, and the ability to travel extensively Monday–Friday.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Preferred preparationAssociate degree or technical certification in electronics, mechanics, mechatronics, or related discipline.Evidence of strong electrical and mechanical troubleshooting.Experience reading manuals, electrical schematics, and wiring diagrams.Hands‑on use of voltmeters, oscilloscopes, and related electrical measurement tools.Proficiency with indicators, micrometers, feeler gauges, and similar precision instruments.Travel rhythmMost weeks involve Monday–Friday travel with typical return by Friday evening. Travel is primarily regional, with the possibility of nationwide or occasional international assignments.Environment & safetyWork primarily takes place indoors at customer sites and may expose you to temperature swings, noise, and typical industrial conditions.Frequent driving in a personal vehicle or company‑approved rental; mileage or rental reimbursed per company policy.Occasional overtime; safe vehicle operation is essential.Physical capabilityFrequent bending, twisting, kneeling, standing, and repetitive hand work.Lift/carry up to 20 lbs. regularly and up to 50 lbs. occasionally.Push/pull equipment up to 50 lbs.; heavier loads may be moved with carts or mechanical aids.Good visual acuity, including color recognition.Technical toolkitElectrical SchematicsElectrical Troubleshooting SkillsMechanical Troubleshooting Skills120/208/240/480 Voltage SystemsCNC Machine RepairCNC Machine InstallationElectrical Systems Diagnostics & RepairCommercial Electrical ExpertiseElectrical InstallationElectrical TroubleshootingElectrical RepairElectrical / Electronic SystemsHigh Voltage SystemsPneumatics TroubleshootingServiceMaintenance and Repair SkillsIndustrial Electrical ExperienceIndustrial Electrical SystemsHydraulic Systems & ComponentsEquipment Diagnostics & TroubleshootingMechanical Systems & Component RepairElectrical Schematic ReadingEquipment Installation & WiringEquipment Repair & MaintenanceEquipment InstallationBlueprint ReadingBasic Computer SkillsMachines & technologies you’ll supportCNC Laser Cutter (Mitsubishi, Mazak, Trumpf, Amada, Cincinnati, Bystronic, Prima-Power, Hankwang)Variable Frequency Drives (VFD)Programmable Logic Controller (PLC) (Fanuc, Allen Bradley, Mitsubishi, Siemens)Servo MotorsDiversity & inclusionEqual Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.