Mitsubishi Fiber Laser Field Support Technician

MC Machinery Systems - USA; Milwaukee (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

MC Machinery Systems - USA is seeking a Field Support Technician to service Mitsubishi fiber laser cutting systems on-site in Milwaukee, WI, with extensive travel Monday–Friday across the United States. You’ll diagnose, repair, and fine-tune equipment to minimize downtime, using diagnostic tools and schematics to pinpoint root causes.

Join a dealer network that provides robust training and a clear career path in machinery and manufacturing technology, with opportunities to grow in a dynamic,

Qualifications

• Background with machining, manufacturing processes, or industrial machinery.
• Proficiency with diagnostic and precision tools: voltmeters, multimeters, calipers, micrometers, dial indicators.
• Confidence with Windows-based computers and service applications.
• Clear, professional communication in writing and speech.
• Valid driver’s license with a clean record.
• Ability to travel extensively Monday–Friday.
• Experience using electrical test instruments (e.g., voltmeter, oscilloscope).
• Experience with precision metrology (e.g., indicators, micrometers, feeler gauges).
• Fluency reading manuals, electrical schematics, and wiring diagrams.
• Experience with CNC Machine Setup & Changeover

Responsibilities

• Provide on-site service for Mitsubishi laser cutting systems: assess issues, troubleshoot, and perform repairs.
• Perform mechanical and electrical procedures from teardown to alignment and adjustments.
• Offer phone-based remote support for rapid triage to minimize downtime.
• Set clear expectations with customers on diagnostics, schedules, and outcomes.
• Use schematics and diagrams to identify root causes and implement fixes.
• Produce thorough service records and resolution notes; keep documentation current.
• Prepare and submit timely expense reports.
• Maintain readiness of tools, test equipment, and service vehicles.
• Support initiatives that enhance customer satisfaction and team success.

Skills

Machining background

Electrical troubleshooting

Diagnostics tools

Mechanical troubleshooting

Windows-based software

Professional communication

Travel readiness

Education

Associate degree or technical credential in electronics, mechanics, mechatronics, or related areas

Tools

Voltmeter

Multimeter

Calipers

Micrometers

Dial indicators

Oscilloscope

Job description

Mitsubishi Fiber Laser Field Support TechnicianDepartment: Laser ServiceLocation: Milwaukee, WIYour impact, from day onePicture arriving at a manufacturer on Tuesday morning: their Mitsubishi laser is down, orders are waiting, and the team is counting on you. You walk the line, listen to the operators, study the wiring diagram, and trace the fault. By afternoon, the machine is cutting clean again—and production is back on track. That’s the difference you’ll make, week after week, traveling Monday–Friday to support customers across the U.S., with predominantly regional trips plus some nationwide and occasional international assignments. We’ll equip you with robust training so you can grow a lasting career in machinery and manufacturing technology.How you’ll contributeOwn on-site service for Mitsubishi laser cutting systems: assess issues, troubleshoot quickly, and complete accurate repairs.Perform mechanical and electrical procedures, from teardown/rebuild to alignment and fine adjustments.Offer phone-based remote support when a rapid triage can minimize downtime.Set clear expectations with customers on diagnostics, schedules, and outcomes.Use schematics, wiring and block diagrams to zero in on root causes and implement fixes.Produce thorough service records and resolution notes; keep documentation current.Prepare and submit timely, precise expense reports.Uphold readiness of tools, test equipment, and service vehicles.Support additional initiatives that enhance customer satisfaction and team success.What you’ll need to succeedBackground with machining, manufacturing processes, or industrial machinery.Proficiency with diagnostic and precision tools: voltmeters, multimeters, calipers, micrometers, dial indicators.Confidence with Windows-based computers and service applications.Clear, professional communication in writing and speech.Comfort working at heights when necessary.Valid driver’s license with a clean record.Ability to travel extensively Monday–Friday.Preferred preparationAssociate degree or technical credential in electronics, mechanics, mechatronics, or related areas.Demonstrated success resolving electrical and mechanical problems.Fluency reading manuals, electrical schematics, and wiring diagrams.Experience using electrical test instruments (e.g., voltmeter, oscilloscope).Experience with precision metrology (e.g., indicators, micrometers, feeler gauges).Where you’ll workCustomer facilities indoors, with exposure to temperature variation, noise, and industrial environments.Frequent travel/driving via personal vehicle or company‑approved rental; reimbursement per company policy.Occasional overtime.Safe operation of a motor vehicle required.Physical capabilitiesFrequent bending, twisting, kneeling, standing, and repetitive hand work.Lift/carry up to 20 lbs. frequently and up to 50 lbs. occasionally.Push/pull equipment up to 50 lbs.; use carts/mechanical aids for heavier loads.Strong visual acuity with accurate color recognition.Technical proficiency targetsMechanical Troubleshooting Skills120/208/240/480 Voltage SystemsElectrical InstallationElectrical TroubleshootingElectrical RepairHigh Voltage SystemsPneumatics TroubleshootingServiceMaintenance and Repair SkillsIndustrial Electrical ExperienceField Service ReadinessCNC Machine Setup & ChangeoverIndustrial Electrical SystemsHydraulic Systems & ComponentsMechanical Systems & Component RepairLockout/Tagout (LOTO)Electrical Schematic ReadingEquipment Installation & WiringEquipment Repair & MaintenanceEquipment InstallationSystems you’ll encounterVariable Frequency Drives (VFD)Programmable Logic Controller (PLC) (Fanuc, Allen Bradley, Mitsubishi, Siemens)Servo MotorsOur commitmentTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.