Field Service Manager - Pest Control

vikingpest; Wayne (NJ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Company vehicle

Leadership development opportunities

Career advancement within a growing组织

Job summary

Viking Pest Control in Wayne, NJ seeks a driven Service Manager to lead a team of Pest Control Technicians in residential and commercial service, championing safety, quality, and branch performance.

The role focuses on coaching, field support, ride-alongs, route optimization, training, and sales opportunity development, with opportunities for advancement within a growing organization.

Qualifications

• Must have pest control licenses 7A, 7B & 13.
• 4-year degree with 3+ years of management experience or equivalent.
• Strong knowledge of pest control treatments, safety, and regulations.

Responsibilities

• Lead, coach, and support a team of Pest Control Technicians in residential and commercial service.
• Provide daily field support, troubleshooting pest issues, product usage questions, route concerns, and problem accounts.
• Conduct regular one-on-one check-ins with technicians to review performance, productivity, and customer service.
• Perform monthly ride-alongs with each technician to provide coaching, quality control, and hands-on development.
• Review and adjust technician routes to improve efficiency, productivity, and customer satisfaction.
• Identify training opportunities and deliver ad hoc field training on pest identification, treatment methods, and service best practices.
• Teach technicians how to identify and capture sales opportunities, including recurring service plans and add-on services.
• Lead branch huddle meetings to communicate updates, expectations, and branch initiatives.
• Perform quality assurance checks and review technician log reports for accuracy and compliance.
• Troubleshoot difficult customer situations and complex pest management concerns.
• Oversee large commercial set-up and intensive service work as needed.
• Review technician activity, routing efficiency, time-off requests, and weekly timesheets.
• Inspect vehicles, equipment, and service tools to ensure proper maintenance and safety compliance.
• Interview and evaluate applicants for Pest Control Technician openings.
• Recommend top performers for licensing advancement, promotions, and stretch assignments.
• Ensure branch adherence to company policies, state regulations, and pest control safety standards.

Skills

Leadership

Coaching & mentoring

Problem solving

Customer service oriented

Pest control knowledge

Route optimization

Train & develop staff

Communication skills

Education

4-year degree

Pest control licenses 7A 7B 13

Tools

PestPac

Handheld devices

Microsoft Office Suite

Job description

Viking Pest Control in Wayne, NJ seeks a driven Service Manager to lead a team of Pest Control Technicians in residential and commercial service, championing safety, quality, and branch performance.

The role focuses on coaching, field support, ride-alongs, route optimization, training, and sales opportunity development, with opportunities for advancement within a growing organization.