Field Service Manager - Pest Control

vikingpest

Wayne (NJ)

On-site

USD 85,000 - 110,000

Full time

3 days ago
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Benefits offered by this job

Competitive compensation
Medical, dental, and vision benefits
401(k) with company match
Paid time off and holidays
Company vehicle
Leadership development opportunities
Career advancement within a growing组织

Job summary

Viking Pest Control in Wayne, NJ seeks a driven Service Manager to lead a team of Pest Control Technicians in residential and commercial service, championing safety, quality, and branch performance.

The role focuses on coaching, field support, ride-alongs, route optimization, training, and sales opportunity development, with opportunities for advancement within a growing organization.

Qualifications

  • Must have pest control licenses 7A, 7B & 13.
  • 4-year degree with 3+ years of management experience or equivalent.
  • Strong knowledge of pest control treatments, safety, and regulations.

Responsibilities

  • Lead, coach, and support a team of Pest Control Technicians in residential and commercial service.
  • Provide daily field support, troubleshooting pest issues, product usage questions, route concerns, and problem accounts.
  • Conduct regular one-on-one check-ins with technicians to review performance, productivity, and customer service.
  • Perform monthly ride-alongs with each technician to provide coaching, quality control, and hands-on development.
  • Review and adjust technician routes to improve efficiency, productivity, and customer satisfaction.
  • Identify training opportunities and deliver ad hoc field training on pest identification, treatment methods, and service best practices.
  • Teach technicians how to identify and capture sales opportunities, including recurring service plans and add-on services.
  • Lead branch huddle meetings to communicate updates, expectations, and branch initiatives.
  • Perform quality assurance checks and review technician log reports for accuracy and compliance.
  • Troubleshoot difficult customer situations and complex pest management concerns.
  • Oversee large commercial set-up and intensive service work as needed.
  • Review technician activity, routing efficiency, time-off requests, and weekly timesheets.
  • Inspect vehicles, equipment, and service tools to ensure proper maintenance and safety compliance.
  • Interview and evaluate applicants for Pest Control Technician openings.
  • Recommend top performers for licensing advancement, promotions, and stretch assignments.
  • Ensure branch adherence to company policies, state regulations, and pest control safety standards.

Skills

Leadership
Coaching & mentoring
Problem solving
Customer service oriented
Pest control knowledge
Route optimization
Train & develop staff
Communication skills

Education

4-year degree
Pest control licenses 7A 7B 13

Tools

PestPac
Handheld devices
Microsoft Office Suite

Job description

Viking Pest Control in Wayne, NJ seeks a driven Service Manager to lead a team of Pest Control Technicians in residential and commercial service, championing safety, quality, and branch performance.

The role focuses on coaching, field support, ride-alongs, route optimization, training, and sales opportunity development, with opportunities for advancement within a growing organization.

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