Field Service Manager – Lead & Elevate Pest Control Teams

Viking Pest Control; Wayne (NJ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Company vehicle and tools provided

Leadership development opportunities

Job summary

Viking Pest Control is seeking a driven Service Manager to lead and support our team of Pest Control Technicians in the field. This key leadership role focuses on technician development, route performance, customer satisfaction, and branch compliance.

The ideal candidate will coach, solve problems, and thrive in a fast-paced environment while growing their leadership career within a stable, growing organization.

Qualifications

• Pest control licenses 7A, 7B & 13 required.
• 2+ years pest control experience or 4-year degree with 3+ years management plus 1 year pest control experience.
• Strong knowledge of pest control treatments, regulations, and safety procedures.

Responsibilities

• Lead, coach, and support a team of Pest Control Technicians in residential and commercial service.
• Provide daily field support, troubleshooting pest issues and route concerns.
• Conduct regular one-on-one check-ins to review performance and customer service.
• Perform monthly ride-alongs to coach and develop technicians.
• Review and adjust technician routes to improve efficiency and satisfaction.
• Identify training opportunities and deliver field training on pest ID and treatment methods.
• Lead branch huddle meetings and communicate updates and expectations.
• Perform quality assurance on logs and compliance.
• Troubleshoot difficult customer situations and complex pest concerns.
• Oversee large commercial set-ups and intensive service work as needed.
• Review activity, timesheets, and time-off requests.

Skills

Pest control licenses 7A 7B 13

Pest control experience

Management experience

PestPac proficiency

Microsoft Office

Verbal and written communication

Outdoor/wild conditions work

Education

4-year degree with 3+ years of management experience

Tools

PestPac

Handheld devices

Company vehicles/tools management

Job description

Viking Pest Control is seeking a driven Service Manager to lead and support our team of Pest Control Technicians in the field. This key leadership role focuses on technician development, route performance, customer satisfaction, and branch compliance.

The ideal candidate will coach, solve problems, and thrive in a fast-paced environment while growing their leadership career within a stable, growing organization.