Field Service Manager: Lead, Coach & Grow Team

Viking Pest Control; Secaucus (NJ); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

Medical + dental + vision

401(k) match

Paid time off

Company vehicle

Leadership development

Career growth

People-first culture

Job summary

Viking Pest Control in Secaucus, NJ is seeking a driven Service Manager to lead and support our Pest Control Technicians in the field. This leadership role oversees technician development, route performance, customer satisfaction, and branch compliance.

You will coach, troubleshoot, manage schedules, review routes, and ensure safety and regulatory adherence while identifying sales opportunities and driving service quality.

Qualifications

• Licenses 7A, 7B & 13 required or applicable state licenses.
• 4-year degree with 3+ years of management experience OR 2+ years pest control experience.
• Strong knowledge of pest control treatments, safety, and regulations.
• Experience coaching and managing field employees.
• Proficiency with PestPac and MS Office.

Responsibilities

• Lead, coach, and support a team of Pest Control Technicians in residential and commercial service.
• Provide daily field support, troubleshoot pest issues and route concerns.
• Conduct regular one-on-one check-ins to review performance and service levels.
• Perform monthly ride-alongs for coaching and quality control.
• Review and adjust technician routes to improve efficiency and customer satisfaction.
• Identify training opportunities and deliver field training on pest control.
• Teach technicians to identify and capture sales opportunities (recurring plans, add-ons).
• Lead branch huddle meetings and ensure adherence to policies and safety standards.

Skills

Team leadership

Pest control

Coaching

Customer service

Operations management

Route optimization

Safety compliance

Education

4-year degree in management or related field

Tools

PestPac

Microsoft Office Suite

Job description

Viking Pest Control in Secaucus, NJ is seeking a driven Service Manager to lead and support our Pest Control Technicians in the field. This leadership role oversees technician development, route performance, customer satisfaction, and branch compliance.

You will coach, troubleshoot, manage schedules, review routes, and ensure safety and regulatory adherence while identifying sales opportunities and driving service quality.