Field Service Manager — Lead & Elevate Pest Control Teams

vikingpest; Clifton (NJ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Company vehicle and tools provided

401(k) with company match

Leadership development & career growth

Job summary

Viking Pest Control is seeking a driven Service Manager to lead and support a field team of Pest Control Technicians across residential and commercial service. You will coach technicians, optimize routes, and ensure customer satisfaction and branch compliance.

The role requires strong leadership, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment. A state license portfolio and experience with PestPac are preferred, with opportunities for growth and

Qualifications

• Pest control licenses 7A, 7B & 13 are required.
• 2+ years of pest control experience required OR
• 4-year degree with 3+ years of management experience and at least 1 year of pest control experience
• Strong working knowledge of pest control treatments, services, regulations, and safety procedures
• Knowledge of common household and commercial pests, including insects and rodents
• Experience coaching, developing, and managing field employees
• Proficiency with PestPac, handheld devices, and Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong organizational, problem-solving, and decision-making abilities
• Ability to work outdoors in a variety of environmental and seasonal conditions
• Flexibility to work between 7:30 AM and 6:00 PM, with extended hours during peak season (April-September)
• Appropriate state licensing for all branch-based services

Responsibilities

• Lead, coach, and support a team of Pest Control Technicians in both residential and commercial service
• Provide daily field support, including troubleshooting pest issues, product usage questions, route concerns, and problem accounts
• Conduct regular one-on-one check-ins with technicians to review performance, productivity, and customer service
• Perform monthly ride-alongs with each technician to provide coaching, quality control, and hands‑on development
• Review and adjust technician routes to improve efficiency, productivity, and customer satisfaction
• Identify training opportunities and deliver ad hoc field training on pest identification, treatment methods, and service best practices
• Teach technicians how to identify and capture sales opportunities, including recurring service plans and add‑on services
• Lead branch huddle meetings to communicate updates, expectations, and branch initiatives
• Perform quality assurance checks and review technician log reports for accuracy and compliance
• Troubleshoot difficult customer situations and complex pest management concerns
• Oversee large commercial set‑up and intensive service work as needed
• Review technician activity, routing efficiency, time‑off requests, and weekly timesheets
• Inspect vehicles, equipment, and service tools to ensure proper maintenance and safety compliance
• Interview and evaluate applicants for Pest Control Technician openings
• Recommend top performers for licensing advancement, promotions, and stretch assignments
• Ensure branch adherence to company policies, state regulations, and pest control safety standards

Skills

Leadership

Coaching

Customer service

Problem solving

Organizational skills

Education

Pest control licenses 7A, 7B & 13

4-year degree with 3+ years of management experience and 1+ year pest control experience

Tools

PestPac

Handheld devices

Microsoft Office Suite

Job description

Viking Pest Control is seeking a driven Service Manager to lead and support a field team of Pest Control Technicians across residential and commercial service. You will coach technicians, optimize routes, and ensure customer satisfaction and branch compliance.

The role requires strong leadership, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment. A state license portfolio and experience with PestPac are preferred, with opportunities for growth and