Service Manager – Bergen/Passaic/Hudson, NJ

Viking Pest Control; Secaucus (NJ); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

Medical + dental + vision

401(k) match

Paid time off

Company vehicle

Leadership development

Career growth

People-first culture

Job summary

Viking Pest Control in Secaucus, NJ is seeking a driven Service Manager to lead and support our Pest Control Technicians in the field. This leadership role oversees technician development, route performance, customer satisfaction, and branch compliance.

You will coach, troubleshoot, manage schedules, review routes, and ensure safety and regulatory adherence while identifying sales opportunities and driving service quality.

Qualifications

• Licenses 7A, 7B & 13 required or applicable state licenses.
• 4-year degree with 3+ years of management experience OR 2+ years pest control experience.
• Strong knowledge of pest control treatments, safety, and regulations.
• Experience coaching and managing field employees.
• Proficiency with PestPac and MS Office.

Responsibilities

• Lead, coach, and support a team of Pest Control Technicians in residential and commercial service.
• Provide daily field support, troubleshoot pest issues and route concerns.
• Conduct regular one-on-one check-ins to review performance and service levels.
• Perform monthly ride-alongs for coaching and quality control.
• Review and adjust technician routes to improve efficiency and customer satisfaction.
• Identify training opportunities and deliver field training on pest control.
• Teach technicians to identify and capture sales opportunities (recurring plans, add-ons).
• Lead branch huddle meetings and ensure adherence to policies and safety standards.

Skills

Team leadership

Pest control

Coaching

Customer service

Operations management

Route optimization

Safety compliance

Education

4-year degree in management or related field

Tools

PestPac

Microsoft Office Suite

Job description

At Viking Pest Control, we do more than eliminate pests - we protect homes, businesses, and the people inside them. As one of the leading pest management companies on the East Coast, Viking is built on innovation, service excellence, and a commitment to developing great people.

We are currently seeking a driven, hands-on Service Manager to lead and support our team of Pest Control Technicians in the field. This is a key leadership role responsible for technician development, route performance, customer satisfaction, branch compliance, and overall service quality.

If you are a strong coach, a natural problem solver, and a pest management professional who thrives in a fast-paced environment, we want to hear from you.

If You Are...

• A motivated leader who enjoys developing and mentoring field employees
• Passionate about delivering exceptional customer service and operational excellence
• Skilled at troubleshooting pest issues, technician challenges, and customer concerns
• Organized, proactive, and able to balance multiple priorities throughout the day
• Comfortable holding employees accountable while also providing guidance and support
• Looking for an opportunity to grow your leadership career with a stable and growing organization

What You'll Do...

• Lead, coach, and support a team of Pest Control Technicians in both residential and commercial service
• Provide daily field support, including troubleshooting pest issues, product usage questions, route concerns, and problem accounts
• Conduct regular one-on-one check-ins with technicians to review performance, productivity, and customer service
• Perform monthly ride-a-longs with each technician to provide coaching, quality control, and hands-on development
• Review and adjust technician routes to improve efficiency, productivity, and customer satisfaction
• Identify training opportunities and deliver ad hoc field training on pest identification, treatment methods, and service best practices
• Teach technicians how to identify and capture sales opportunities, including recurring service plans and add-on services
• Lead branch huddle meetings to communicate updates, expectations, and branch initiatives
• Perform quality assurance checks and review technician log reports for accuracy and compliance
• Troubleshoot difficult customer situations and complex pest management concerns
• Oversee large commercial set-up and intensive service work as needed
• Review technician activity, routing efficiency, time-off requests, and weekly timesheets
• Inspect vehicles, equipment, and service tools to ensure proper maintenance and safety compliance
• Interview and evaluate applicants for Pest Control Technician openings
• Recommend top performers for licensing advancement, promotions, and stretch assignments
• Ensure branch adherence to company policies, state regulations, and pest control safety standards

What We Need From You

• Pest control licenses 7A, 7B & 13
• 2+ years of pest control experience required OR
• 4-year degree with 3+ years of management experience and at least 1 year of pest control experience
• Strong working knowledge of pest control treatments, services, regulations, and safety procedures
• Knowledge of common household and commercial pests, including insects and rodents
• Experience coaching, developing, and managing field employees
• Proficiency with PestPac, handheld devices, and Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong organizational, problem-solving, and decision-making abilities
• Ability to work outdoors in a variety of environmental and seasonal conditions
• Flexibility to work between 7:30 AM and 6:00 PM, with extended hours during peak season (April-September)
• Appropriate state licensing for all branch-based services

What We Offer

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and paid holidays
• Company vehicle and tools provided
• Ongoing leadership development and professional growth opportunities
• Career advancement within a growing organization
• Supportive team environment with a people-first culture
• The opportunity to make a direct impact on branch performance and technician success

Why Viking Pest Control?

At Viking, our leaders are not just managers - they are mentors, coaches, and problem-solvers who help our teams succeed every day. We invest in our employees, provide room for advancement, and empower our leaders to make meaningful operational impact.

Join a company where your knowledge, leadership, and commitment to excellence will be valued.