Field Service Manager — Lead & Grow Pest Team

EcoShield; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Weekly Pay

Paid sick and vacation time

10 company-paid holidays

Medical, dental, and vision options

401(k) with a competitive match

Employee Assistance Program (EAP)

Discounted pest control services for员工

Discounted pest control services for员工

Job summary

The Service Manager at EcoShieldPest Solutions leads Field Managers and Service Technicians who execute daily routes and deliver services to our recurring customer base. The role hires, trains, and develops a high-performing service team focused on exceptional customer experience and identifying opportunities for growth.

Responsibilities include coaching, monitoring performance, and managing scheduling, safety, and budgets to ensure quality service.

Qualifications

• 2+ years of pest control experience and previous management preferred.
• Must be 21 years of age or older.
• Possesses a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of this role.
• Earn and maintain state-required training and pest control licensing if applicable (provided).
• High School Diploma or GED.

Responsibilities

• Recruit, onboard, train, coach, and develop Service Technicians to support team performance, employee engagement, and operational goals.
• Provide ongoing field coaching, performance feedback, and accountability to ensure team members meet service quality, productivity, safety, and customer experience expectations.
• Monitor operational performance, including route efficiency, service completion, customer retention, inventory utilization, and service quality metrics to identify opportunities and improve execution in partnership with Field Managers, Technicians and Sales.
• Support field operations as needed by running service routes, auditing daily service tickets, assisting with incident reporting, managing expenses within budget, and participating in weekly leadership meetings.
• Make day-to-day operational decisions related to service delivery, scheduling priorities, customer escalations, and resource allocation within established guidelines.
• Promote adherence to company safety standards, policies, and regulatory requirements while ensuring service teams operate in a safe and compliant manner.

Skills

Pest control experience

People management

Field leadership

Driver's license

Education

High School Diploma or GED

Job description

The Service Manager at EcoShieldPest Solutions leads Field Managers and Service Technicians who execute daily routes and deliver services to our recurring customer base. The role hires, trains, and develops a high-performing service team focused on exceptional customer experience and identifying opportunities for growth.

Responsibilities include coaching, monitoring performance, and managing scheduling, safety, and budgets to ensure quality service.