Field Service Manager: Lead & Develop a Technical Team

The U.S. Water Culligan Group; Las Vegas (NV); On-site; USD 95,000 - 125,000; Full time

Job summary

U.S. Water Culligan Group in Las Vegas, NV seeks a Service Manager to lead one of our Field Service teams, coaching technicians, owning department performance, and advancing a leadership career within a growing, respected trade.

You will set service standards, manage schedules and budgets, and build strong internal and external relationships across Sales, Customer Experience, and Warehouse to ensure a seamless customer experience and high-quality service.

Qualifications

• 8+ years in plumbing, water treatment, HVAC, or related trade; or 10+ years of equivalent hands-on experience.
• Proven experience leading, coaching, or supervising a technical team.
• Valid driver’s license.
• Restricted Appliance License, Master Plumber License, or WQA certification preferred.
• Experience managing inventory and department budgets or repair costs.
• Knowledge of DOT and OSHA safety regulations.

Responsibilities

• Lead, coach, and hold accountable a team of Service Technicians and Installers
• Build and manage the daily service schedule, balancing technician skill and customer needs
• Set the standard for craftsmanship and customer experience on every job and step in personally when it counts
• Own your department's safety culture, training, and compliance
• Hire, onboard, and develop new technicians, creating a real path for their growth
• Manage your department's budget, inventory, and vendor relationships
• Partner with Sales, Customer Experience, and Warehouse to keep the customer experience seamless

Skills

Leadership

Coaching

Team management

Communication

Budget management

Safety compliance

Job description

U.S. Water Culligan Group in Las Vegas, NV seeks a Service Manager to lead one of our Field Service teams, coaching technicians, owning department performance, and advancing a leadership career within a growing, respected trade.

You will set service standards, manage schedules and budgets, and build strong internal and external relationships across Sales, Customer Experience, and Warehouse to ensure a seamless customer experience and high-quality service.