Field Service Manager - Growth, Training & Advancement

Bobcat of the Rockies; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401K Match

Paid Vacation

Bonus Program

Disability Insurance

Life Insurance

Employee Assistance

Paid Training

Job summary

Bobcat of Indy, a full-service Bobcat dealership, is seeking a Field Service Manager to oversee field service operations for the division. This role emphasizes leadership, efficiency, and customer-focused service for Bobcat equipment.

Responsibilities include coordinating field service activities, guiding technicians on-site, managing staff and inventory, and ensuring repairs meet quality and profitability standards. Strong communication and fleet management skills are essential.

Qualifications

• 3-5 years of related experience in a dealership environment.
• Ability to occasionally lift up to 20 lbs.
• Excellent customer relation skills.
• Prior experience as a service writer with dispatch preferred.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Coordinates, monitors and improves field service activities for the division.
• Provides support and guidance to service personnel who perform on-site services including installation, maintenance, and repair.
• Ensures field services are effective and customers requirements are met.
• Maintain an adequate and appropriate staff of qualified, trained, and customer-oriented service technicians.
• Coordinate and collaborate with technicians and parts teams to maintain an accurate inventory.
• Coordinate and manage weekly cycle counts, truck cleaning, and parts restocking.

Skills

Strong organizational skills

Good communication skills

People management

Fleet management

Bilingual English/Spanish

Education

Two year technical degree

Job description

Bobcat of Indy, a full-service Bobcat dealership, is seeking a Field Service Manager to oversee field service operations for the division. This role emphasizes leadership, efficiency, and customer-focused service for Bobcat equipment.

Responsibilities include coordinating field service activities, guiding technicians on-site, managing staff and inventory, and ensuring repairs meet quality and profitability standards. Strong communication and fleet management skills are essential.