Field Service Manager

bobcatofindy; Indianapolis (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Boot reimbursement

Safety glasses reimbursement

Paid vacation

Flex time

401K matching

Profit sharing

Disability insurance

Life insurance

Employee Assistance Program

Paid training

Advancement opportunities

Family friendly company

Job summary

Bobcat of Indy is seeking a Field Service Manager to oversee field service operations for the division. You will ensure efficient, profitable, and well-organized service delivery to customers and equipment in the field.

The role requires leadership experience, strong Bobcat equipment knowledge, and the ability to manage a skilled team while maintaining high service standards and customer satisfaction.

Qualifications

• Strong organizational skills.
• Good communication skills.
• Excellent customer relation skills.
• People management experience is required.
• Fleet Management knowledge is essential.
• Good computer and systems knowledge.
• 3-5 years of related experience in a dealership environment.
• Ability to occasionally lift up to 20 lbs.
• Preference given for 2 year technical degree.
• Prior experience as a service writer with dispatch experience preferred.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Coordinates, monitors and improves field service activities for the division.
• Provides support and guidance to service personnel who perform on-site services including installation, maintenance, and repair.
• Ensures field services are effective and customers requirements are met.
• Strong working knowledge of Bobcat equipment operations and mechanical functions.
• Solid field service knowledge and functionalities.
• Provide direction and leadership to achieve professional technical services, profitability and quality standards.
• Works with store service managers and parts personnel to provide timely support for field service technicians.
• Maintain an adequate and appropriate staff of qualified, trained, and customer-oriented service technicians.
• Maintain growth of the department.
• Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.
• Responsible for all warranty performed in the field to ensure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement requests.
• Interact with field service personnel to develop diagnostic, safe, clean, efficient and high-quality work.
• Coordinate and collaborate with technicians and parts teams to maintain an accurate inventory.
• Coordinate and manage weekly cycle counts, truck cleaning, and parts restocking.

Skills

Organizational skills

Communication skills

Customer relations

People management

Fleet management

Computer & systems knowledge

Education

2-year technical degree

Job description

Bobcat of Indy is a full-service Bobcat Dealership. We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. Bobcat of Indy offers parts as well as both mobile and shop service, and a full line of concrete supplies.

Bobcat of Indy is lookingfor a Field Service Manager to oversee the Field Service Operations for the division. This position will maintain an efficient, profitable, and organized department. If you are confident, you can provide quality field service in a timely manner for both customer and company equipment, we'd like to get to know you!

Responsibilities

• Coordinates, monitors and improves field service activities for the division.
• Provides support and guidance to service personnel who perform on-site services including installation, maintenance, and repair.
• Ensures field services are effective and customers requirements are met.
• Strong working knowledge of Bobcat equipment operations and mechanical functions
• Solid field service knowledge and functionalities
• Provide direction and leadership required to achieve professional technical services, profitability and quality standards.
• Works with store service managers and parts personnel to provide timely support for field service technicians.
• Maintain an adequate and appropriate staff of qualified, trained, and customer-oriented service technicians.
• Maintain growth of the department.
• Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.
• Responsible for all warranty performed in the field to ensure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement requests sent to the warranty admin.
• Interact with field service personnel in repair circumstances and provides the instruction and coaching necessary to develop diagnostic, safe, clean, efficient and effective high-quality work.
• Coordinate and collaborate with technicians and parts teams to maintain an accurate inventory.
• Coordinate and manage weekly cycle counts, truck cleaning, and parts restocking.

Qualifications

• Strong organizational skills.
• Good communication skills.
• Excellent customer relation skills.
• People management experience is required.
• Fleet Management knowledge is essential.
• Good computer and systems knowledge.
• 3-5 years of related experience in a dealership environment.
• Ability to occasionally lift up to 20 lbs.
• Preference given for 2 year technical degree.
• Prior experience as a service writer with dispatch experience preferred.
• Bilingual English/Spanish preferred but not required.

Benefits

• Health, Vision, and Dental Insurance
• Boot and Safety Glasses Reimbursement
• Christmas Savings Program
• Paid Vacation and Flex Time
• Matching 401K Plan
• Profit Sharing and Bonus Program
• Short and Long-term Disability
• Company Paid Life Insurance
• Critical Care and Accident Insurance
• Employee Assistance Program
• Paid Training
• Many opportunities for advancement (We prefer to promote from within)
• Family friendly company

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.