Senior Service Manager - Construction Equipment

Stowers Machinery Corporation; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Stowers Machinery Corporation in Southern Florida is seeking a Service Manager to direct customer service activities, lead a team of service professionals, and drive sales and profit while maintaining high service standards.

You will oversee technicians, manage service pricing, and report performance to the General Manager. The role requires strong leadership, communication, and a proactive safety mindset in a fast-paced environment.

Qualifications

• Proven ability to manage and develop staff while reporting to upper management.
• Strong customer relations and problem-solving skills.
• Excellent written and verbal communication for internal and external stakeholders.
• Ability to learn new technologies and apply them to service operations.

Responsibilities

• Direct and coordinate service activities to maintain customer relations and achieve sales and gross profit targets.
• Oversee technicians and service staff; manage service pricing and plans with leadership.
• Review monthly performance with General Manager and Parts Manager; develop strategic initiatives.
• Visit customers as needed and ensure safety policies and training are followed.

Skills

Problem solving

Leadership

Customer relations

Interpersonal skills

Communication

Team development

Learning agility

Education

4-year degree in business/technical or equivalent

Tools

CRM

MS Office

Job description

Stowers Machinery Corporation in Southern Florida is seeking a Service Manager to direct customer service activities, lead a team of service professionals, and drive sales and profit while maintaining high service standards.

You will oversee technicians, manage service pricing, and report performance to the General Manager. The role requires strong leadership, communication, and a proactive safety mindset in a fast-paced environment.