Field Service Operations Leader

Stowers Machinery; Knoxville (TN); On-site; USD 90,000 - 110,000; Full time

Job summary

Stowers Machinery Corporation in Knoxville, TN is seeking a Service Operations Manager to lead field service activities, quote jobs, review work orders for billing, and ensure safety compliance. You will coordinate with internal teams and customers to achieve service and corporate goals while maintaining high customer satisfaction.

The role emphasizes leadership, strong communication, problem solving, and the ability to manage multiple service projects in a fast-paced environment while upholding

Qualifications

• Knowledge of field service management.
• Excellent verbal, written, communication, and presentation skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple projects and cooperate with diverse teams.

Responsibilities

• Quote jobs and review work orders for customer billing.
• Communicate with customers and internal departments.
• Ensure field safety practices and compliance with policies.
• Provide status reports on open work orders to Service Manager.
• Support department goals and conduct safety program coordination.

Skills

Field service management

Communication

Organizational skills

Multitasking

Problem solving

Independent work

Education

High School diploma or GED

Tools

Job description

Stowers Machinery Corporation in Knoxville, TN is seeking a Service Operations Manager to lead field service activities, quote jobs, review work orders for billing, and ensure safety compliance. You will coordinate with internal teams and customers to achieve service and corporate goals while maintaining high customer satisfaction.

The role emphasizes leadership, strong communication, problem solving, and the ability to manage multiple service projects in a fast-paced environment while upholding