Field Service Manager

CBRE Group, Inc.; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

CBRE Group, Inc. is seeking a Field Service Manager in Charlotte, NC. You will lead a 15-person field technician team across multiple sites, driving fleet maintenance, field operations, and program performance.

You will manage safety, quality, and productivity while coordinating with vendors and leadership. The role emphasizes supervision, performance management, and travel to assigned markets. A Bachelor’s degree is preferred with 3–5 years in fleet or field service management, plus a valid

Qualifications

• Bachelor's degree preferred; 3–5 years relevant experience.
• Valid driver’s license required.
• Willingness to travel up to 50% across multiple sites/states.
• Fleet/field service management experience preferred.
• Experience staffing, training, coaching, and performance management.

Responsibilities

• Supervise a team of 15 field technicians; oversee training, evaluations and hiring.
• Own operational and financial metrics; report performance to leadership.
• Schedule and manage daily field activities across sites and states; assign routes.
• Coordinate fleet repairs with technicians, vendors and contractors.
• Maintain client relationships and resolve field/maintenance issues.
• Prepare and manage capital projects, budgets and variance reports.
• Conduct field quality inspections; suggest improvements.
• Manage safety procedures for field and fleet operations.
• Oversee vendor relations and invoicing; review quotes.
• Conduct training on maintenance, repairs and safety best practices.
• Lead by example aligning with CBRE RISE values; influence stakeholders.
• Identify and resolve day-to-day issues affecting the program.

Skills

Leadership

Organizational skills

Mathematical ability

Communication skills

Driver's license

Travel readiness

Education

Bachelor's degree preferred

Job description

Job Title: Field Service Manager
Location: Charlotte, NC

Global Level: GL-10

Job Family/Function: Integrated Fleet Services/Field Operations

Travel: Up to 50% across assigned markets.

About The Role:

As a CBRE Field Service Manager, you will lead a team of 15 field technicians delivering fleet maintenance and field operations across multiple sites and several states. You will own your team's performance metrics, direct daily field execution, and drive the quality, safety and productivity of the maintenance work your technicians perform.

This role sits within the Integrated Fleet Services function, which focuses on the operations, maintenance and uptime of a distributed fleet asset base. You will provide support to program leadership on repairs, deployment and investment plans. This role requires travel up to 50% across your assigned markets.

What You Will Do:

• Provide formal supervision to a team of 15 field technicians. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new technicians.
• Own your team's operational and financial metrics, including productivity, completion rates, quality and safety. Report performance to program leadership on a regular cadence.
• Schedule and manage the team's daily field activities across multiple sites and states. Establish work schedules, assign routes and tasks, and cross-train technicians. Set and track team and program deadlines. Mentor and coach as needed.
• Coordinate and manage fleet repairs and maintenance by working with technicians, vendors and contractors.
• Maintain positive client relationships and conduct meetings on unresolved field and maintenance issues.
• Prepare and manage capital projects, operating budgets and variance reports.
• Perform field quality assurance inspections following local, state and federal regulations. Suggest operational efficiencies, repairs and upgrade opportunities.
• Manage environmental health and safety procedures for field and fleet operations.
• Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services and labor for projects.
• Conduct process and procedure training on maintenance, repairs and safety best practices.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of your own discipline and how it integrates with others to achieve team and program objectives.
• Identify, troubleshoot and resolve day-to-day and moderately complex issues that may or may not be evident in existing systems and processes.

What You Will Need:

• Bachelor's Degree preferred with three to five years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Valid driver's license required.
• Willingness and ability to travel up to 50% across multiple sites and states.
• Fleet or field service management experience preferred, including managing distributed or mobile field teams.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on the quality, efficiency and effectiveness of the discipline and program.
• Extensive organizational skills with a strong inquisitive mindset.
• Advanced math skills. Ability to calculate difficult figures such as percentages, fractions and other financial calculations