Field Service Manager - Electrical

Mr. Electric of Gulfport; Gulfport (MS); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Vision insurance

Bonus based on performance

Company car

Company parties

Competitive salary

Dental insurance

Employee discounts

Job summary

Mr. Electric is seeking a Field Service Manager to lead field operations across Gulfport and surrounding territories. You will coach technicians, uphold customer service standards, and ensure process adherence while guiding our fleet through busy periods.

The ideal candidate combines hands-on leadership with operational acumen, actively uses AI coaching tools and ServiceTitan-like systems, mentors teams, and travels across service regions to drive efficiency, safety, and quality.

Qualifications

• 5+ years hands-on electrical/service operations experience.
• 2+ years supervisory/field management experience.
• Proven ability to educate customers clearly and transparently.

Responsibilities

• Active Field Coaching & AI Voice Analytics using Rilla to audit field interactions and coach technicians.
• Field Mentorship & Huddles with ride-alongs and team updates.
• Direct Field Support during peak demand and complex projects; handle escalations.
• Price Book & SOPs: manage pricing and standardize field processes.
• Quality Control & Callbacks: conduct NEC audits and root-cause investigations.
• Operations & Multi-Territory Growth: coordinate with dispatch and expand territories.
• Recruitment & Onboarding: recruit and onboard technicians and apprentices.

Skills

Leadership

Team coaching

Operations management

Customer education

Field coaching

Problem solving

De‑escalation

Tools

ServiceTitan

iPad workflows

Rilla AI coaching

Job description

Benefits

• Free uniforms
• Health insurance
• Training & development
• Vision insurance
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts

Location

Gulfport & Hattiesburg, MS Service Territories (Multi-Territory Operational Reach)

About Mr. Electric

At Mr. Electric, we are built on a commitment to world-class customer service, safety, and operational excellence. We take pride in delivering transparent, high-integrity electrical solutions to residential and commercial customers across South Mississippi. We believe in empowering our team members, leveraging modern field technology, and maintaining an environment focused on coaching, growth, and professional pride.

Role Summary

Are you an experienced trade manager or field leader who knows how to run efficient operations, build high-performing teams, and elevate brand standards?

We are seeking a Field Service Manager (FSM) to lead our field operations across our active fleet. This role bridges technical field execution with business management—focusing on technician coaching, customer service standards, process adherence, and quality control.

Our business philosophy centers on educating our customers on their electrical systems—respecting their ability to make informed decisions based on thorough, transparent in-home education. The ideal candidate is a hands‑on leader who leads by example, actively utilizes AI-driven field coaching tools (Rilla) to mentor technicians, and steps onto the tools when operational capacity demands it.

Key Responsibilities

• Active Field Coaching & AI Voice Analytics: Serve as an active daily user of Rilla (voice analytics platform) to audit field interactions, evaluate customer education presentations, and deliver targeted 1-on-1 audio coaching sessions to Service Professionals.
• Field Mentorship & Huddles: Conduct scheduled field ride‑alongs and run interactive team huddles focused on technical safety, customer education role‑playing, and operational updates.
• Direct Field Support: Assume the duties of a Service Professional in the field during peak demand or staffing shortages, assist with complex high‑scope projects, and resolve technical diagnostic escalations.
• Price Book & Process Standardization: Manage ongoing price book updates (ServiceTitan or equivalent) and establish Standard Operating Procedures (SOPs) for direct and indirect field and support staff.
• Quality Control & Callbacks: Perform job site safety/NEC audits and oversee root‑cause investigations on technical callbacks to eliminate repeat service issues.
• Operations & Multi‑Territory Growth: Partner with dispatch daily for optimal routing and van utilization. Manage existing service hubs while supporting operational expansion into adjacent regional territories.
• Recruitment & Onboarding: Actively recruit, interview, and onboard top‑tier technicians and apprentices through structured training frameworks.

Position Qualifications

• 5+ years of hands‑on experience in residential/commercial electrical service work.
• 2+ years in a supervisory, foreman, or field management role within residential or commercial services.
• Customer Education Focus: Proven ability to coach technicians to educate customers clearly and transparently without high‑pressure sales tactics.
• Technology & Systems Skills: Proficiency with field management software (ServiceTitan or equivalent), flat‑rate pricing models, iPad workflows, and willingness to master AI field‑coaching tools (Rilla).
• Travel & Mobility: Willingness and ability to travel across designated service regions as required by operational demand, including periodic overnight stays.
• Leadership & Execution: Strong de‑escalation skills, financial literacy around field operational metrics, ability to author SOPs, and physical willingness to run service calls when needed.
• Licensing & Background: Active driver’s license with a clean driving record; ability to pass standard background checks and drug screenings.