Field Service Manager, BeNeLux

PerkinElmer; Town of Belgium (WI); On-site; USD 80,000 - 110,000; Full time

Job summary

PerkinElmer is seeking a Field Service Manager based in the United States, Wisconsin, Town of Belgium. This role is essential for leading field service operations in the BeNeLux region, aiming to enhance service delivery and customer satisfaction.

The successful candidate will manage a team of technicians, ensuring the highest standards of quality and efficiency. With over 5 years of experience in service management and strong leadership skills, the ideal applicant will be pivotal in driving operational excellence.

Qualifications

• 5+ years of experience in field service management.
• Proven ability to lead and develop teams.
• Strong understanding of service delivery in technical environments.

Responsibilities

• Lead and mentor a team of field service technicians.
• Ensure efficient delivery of field services for PerkinElmer’s products.
• Manage budgets and optimize field service processes.

Skills

Team leadership

Customer service focus

Problem-solving

Operational excellence

Education

Bachelor’s degree in Engineering or Business Administration

Tools

Service management software

Job description

Role Overview

Field Service Manager, BeNeLux will be responsible for leading and managing our field service operations across the BeNeLux region. This important leadership role focuses on driving excellence in service delivery, ensuring customer satisfaction, and aligning field service activities with the company’s overall goals.

Responsibilities

• Leadership & Team Management
  • Lead, mentor, and develop a team of field service technicians to meet performance objectives.
  • Foster a culture of continuous improvement, high performance, and customer‑centricity.
  • Oversee recruitment, training, and professional development to ensure technical and customer service excellence.
  • Implement daily management and problem‑solving fundamentals as part of LEAN conversion efforts.
• Service Delivery & Customer Satisfaction
  • Ensure the efficient and effective delivery of field services—including installation, maintenance, troubleshooting, and repairs—for PerkinElmer’s products.
  • Drive strategies to improve response times, quality of service, and overall customer satisfaction.
  • Address complex customer issues in a timely manner, ensuring the highest standards of service delivery.
• Operational Excellence
  • Manage the field service budget, ensuring efficient allocation of resources.
  • Implement and optimize field service processes and workflows to enhance productivity and reduce operational costs.
  • Collaborate with cross‑functional teams—product management, sales, and support—to ensure seamless execution of service contracts and maintenance programs.
• Strategic Planning & Reporting
  • Develop and execute strategies to drive growth and performance of the field service function in alignment with company objectives.
  • Analyze field service performance data and provide regular reports to senior management, offering actionable insights.
  • Continuously evaluate emerging trends and technologies to enhance service offerings and stay competitive.
• Compliance & Quality Assurance
  • Ensure compliance with all relevant industry regulations, safety standards, and company policies.
  • Maintain high standards of quality control for all service activities to ensure consistency and reliability.

Basic Qualifications

• Bachelor’s degree in Engineering, Business Administration, or a related field (Master’s degree is a plus).
• At least 5+ years of experience in field service management, with a proven track record of successfully leading a team of field service engineers or technicians.
• Strong understanding of service delivery in a technical environment, preferably within healthcare, life sciences, or related industries.
• Demonstrated experience in managing complex service operations, customer relations, and cross‑functional collaboration.
• Proven leadership abilities, with a focus on team development, motivation, and performance management.
• Exceptional communication, problem‑solving, and interpersonal skills.
• Ability to develop and manage budgets, timelines, and operational goals.
• Strong knowledge of service management software and tools.
• Ability to travel as needed to meet customer demands and oversee field operations.

Preferred Characteristics

• Strategic Vision: Ability to anticipate market trends and drive forward‑thinking strategies.
• Customer‑First Mindset: Demonstrated passion for delivering outstanding customer service and exceeding expectations.
• Data‑Driven Decision Maker: Comfort in utilizing data and analytics to improve service operations.
• Change Management: Experience leading teams through organizational change within evolving service models.
• Collaborative Leadership Style: Ability to collaborate cross‑functionally with various departments.
• Continuous Learning and Adaptability: A proactive attitude toward staying current with industry advancements.
• Multinational Experience: Experience working in global teams and managing field service operations in diverse cultural environments.