Field Service Manager

SteelcoBelimed USA; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

SteelcoBelimed USA is seeking a Field Service Manager to oversee field service operations and support technicians installing, maintaining, and repairing equipment at customer sites. This remote, full-time role coordinates schedules, assigns work, and ensures high-quality service while nurturing key customer relationships.

The ideal candidate has experience leading field service teams in healthcare or life sciences, a technical background, strong customer-service skills, and the ability to

Qualifications

• Experience managing field service teams or technical support staff.
• Background in mechanical, electrical, or biomedical equipment service.
• Strong customer service and relationship management skills.
• Ability to analyze service data, track KPIs, and implement process improvements.
• Proficiency with service management software and CRM tools.
• Clear, professional communication and ability to collaborate with remote/on-site teams.
• Associate or bachelor’s degree in engineering, technology, business, or related field.
• Experience in sterilization, washing systems, or hospital equipment service is beneficial.
• Valid driver’s license and willingness to travel as needed within regions.

Responsibilities

• Oversee field service operations and support technicians at customer sites.
• Coordinate schedules, assign work orders, and ensure timely service delivery.
• Monitor performance metrics and drive continuous improvement.
• Provide technical guidance and training to field staff.
• Collaborate with sales and operations; manage documentation and compliance.

Skills

Field service management

Scheduling & workload planning

Customer relationship management

Data analysis of KPIs

Service management software

Clear communication

Independent remote work

Travel coordination

Education

Associate or bachelor’s degree in engineering/technology/business

Tools

CRM tools

Service management software

Microsoft Office (Excel, Word, Teams)

Job description

Company Description SteelcoBelimed USA is the U.S. branch of a new company formed in 2024 through a joint venture between Steelco and Belimed, two established leaders in healthcare and life science sterilization and washing technologies. The organization combines decades of expertise, innovative engineering, and a strong customer focus to deliver high-quality solutions to hospitals, laboratories, and other critical environments. Operating across the United States, SteelcoBelimed USA supports clients with equipment, technical services, and lifecycle support. Team members join a growing, collaborative environment with opportunities to shape service standards and customer experience in a newly formed, dynamic company.

Role Description The Field Service Manager is a full-time, remote role responsible for overseeing field service operations and supporting technicians who install, maintain, and repair SteelcoBelimed equipment at customer sites. This role coordinates schedules, assigns work orders, and ensures timely and high-quality service delivery while maintaining strong customer relationships. The Field Service Manager monitors performance metrics, provides technical guidance, and supports training and development of field service staff. Day-to-day activities include resolving escalated service issues, collaborating with sales and operations teams, managing documentation and compliance, and driving continuous improvement in service processes. Occasional travel to customer locations and regional meetings may be required to support field service teams and key accounts.

Qualifications

• Experience managing field service teams or technical support staff, including scheduling, workload planning, and performance monitoring.
• Background in mechanical, electrical, or biomedical equipment service, preferably in healthcare, life sciences, or related industries.
• Strong customer service and relationship management skills, with the ability to handle escalations and ensure customer satisfaction.
• Ability to analyze service data, track KPIs, and implement process improvements to enhance efficiency and quality.
• Proficiency with service management software, CRM tools, and basic office applications (e.g., Excel, Word, Teams).
• Clear, professional communication skills and the ability to collaborate effectively with remote and on-site teams.
• Demonstrated capability to work independently in a remote setting, manage multiple priorities, and meet deadlines.
• Associate or bachelor’s degree in engineering, technology, business, or a related field, or equivalent practical experience.
• Experience in sterilization, washing systems, or hospital equipment service is highly beneficial.
• Valid driver’s license and willingness to travel as needed within assigned regions.