Field Service Manager - Lab & Biomedical Research (LAB & BMR)

Belimed Group; Charleston (SC); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

401(k) with partial match

Paid time off

Car allowance

Phone

Laptop

Job summary

SteelcoBelimed Inc. is seeking a Field Service Manager for Laboratory and Biomedical Research (LAB & BMR) to lead and optimize field service operations across a broad geographic footprint.

The role requires deep knowledge of laboratory and vivarium equipment, regulatory compliance, and cross-functional leadership to drive customer satisfaction and profitability. Travel up to 50% is expected, with residency near an international airport in the Eastern or Central US.

Qualifications

• Bachelor's degree in Business, Engineering, or related field or equivalent experience.
• Minimum 5 years in a leadership role within service operations or field service management.
• Experience with autoclaves, washers, or sterilization equipment.
• Knowledge of regulatory/compliance requirements in biomedical research environments.
• Strong analytical and problem-solving skills; track record of operational improvements.

Responsibilities

• Develop and optimize LAB & BMR service operations aligned with global standards.
• Establish scalable models for lab equipment service operations.
• Drive strategic vision for service operations to enhance customer satisfaction and market position.
• Oversee financial performance, revenue growth, and cost control of the LAB & BMR unit.
• Lead field service team with mentorship and development opportunities.
• Collaborate with Sales and Project Management to drive contracts and after-market services.
• Coordinate with healthcare service teams to leverage synergies and improve capabilities.
• Improve first-time fix rates and overall profitability of services.
• Create training guidelines for the field service team to boost technical competency.
• Interface with product line management for FAT/SAT and new product development.

Skills

Leadership in service operations

Cross-functional collaboration

Regulatory/compliance knowledge

Analytical/problem solving

Travel readiness

Education

Bachelor's degree in Business/Engineering

Tools

CRM/ERP systems

Job description

Field Service Manager - Lab & Biomedical Research (LAB & BMR)

Employer
SteelcoBelimed Inc.
Location
Charleston, SC
Atlanta, GA
Charlotte, NC
Washington, DC
Baltimore, MD
Philadelphia, PA
Nashville, TN
Memphis, TN
Detroit, MI
Indianapolis, IN
Orlando, FL
Miami, FL
Newark, NJ
Hartford, CT
Providence, RI
Albany, NY
New York, NY
Boston, MA
Chicago, IL
Dallas, TX
St. Louis, MO
Minneapolis, MN
New Orleans, LA
Department
Service
Type of work
Full-time
Type of contract
Unlimited
Compensation
$85k-$115k + bonus

SteelcoBelimed, established in 2024 from Steelco and Belimed, leads in advanced cleaning and sterilization solutions. Our motto, ‘Innovate with confidence’, drives us to meet customer needs with cutting-edge products and services. We are your ideal partner for tailored, end-to-end sterile workflow solutions, thanks to a dynamic product range focused on reliability and efficiency. We are setting new benchmarks, ensuring our solutions meet and exceed our customers’ ever-changing requirements.
We believe that winning teams are the key to our success. In SteelcoBelimed you will work in an international, open-minded and hands-on team in a growing industry, committed to improving the health of our society.

Job tasks

As the Field Service Manager for Laboratory and Biomedical Research you will oversee and optimize service operations of the LAB & BMR business segment, ensuring operational excellence, customer satisfaction, financial growth and compliance with the group’s global service standards. You will drive continuous improvement while fostering collaboration between Sales, Service, and Project Management teams. You will possess in-depth knowledge of laboratory, biomedical research, and vivarium practices, ensuring that products and services meet industry-specific requirements and compliance standards.

Residency requirement: Near a major airport within the Eastern or Central US

Travel: Up to 50% overnight travel

• Develop and grow a service and support structure for the Lab & BMR business segment aligned with global group standards and local processes.
• Establish a scalable business model for lab equipment service operations.
• Develop and execute a strategic vision for service operations, aligning with corporate objectives to enhance customer satisfaction and market positioning.
• Oversee financial performance of Lab & BMR service unit, revenue growth, and cost control, ensuring business profitability.
• Lead Lab & BMR field service team, providing mentorship, training, and development opportunities to foster a high-performance culture.
• Collaborate closely with the Sales and Project Management teams to drive capital equipment, service contracts, and after-market services sales.
• Collaborate with the service management team for healthcare equipment to ensure operational consistency and leverage synergies between the healthcare service organization to strengthen service capabilities.
• Optimize service processes to improve first-time fix rates and overall profitability.
• Develop and implement training guidelines for the field service team to enhance technical competency.
• Act as a key liaison between the service organization and the technical product line management team at the factory for projects, product improvements, and new product development.
• Oversee Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) and participate in the implementation of equipment, ensuring alignment with customer needs and industry regulations.
• Drive the development of a market-leading service organization for LAB and BMR equipment.

Your profile

• Bachelor's degree in Business, Engineering, or a related field, or equivalent work experience.
• Minimum 5 years of experience in a leadership role within service operations, field service management, or a related discipline.
• Experience working with autoclaves, washers, or sterilization equipment.
• Understanding of regulatory and compliance requirements in biomedical research, pharmaceutical, and vivarium environments.
• Strong analytical and problem-solving skills with a track record of driving operational improvements.
• Experience coordinating between international teams and managing relationships with manufacturing facilities.
• Proven experience in leading service operations.
• Strong background in service management for lab, medical, or healthcare equipment.
• Experience in structuring service teams, developing business models, and optimizing performance metrics.
• Ability to identify operational synergies and drive efficiency improvements.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Proficiency in Microsoft Office Suite and familiarity with CRM/ERP systems.
• Ability to travel extensively, including international travel
• Ability to communicate effectively with global teams and navigate cross-cultural business interactions.

Our offer

As a full-time team member, you will be eligible for our excellent benefits package to include medical, dental, vision, 401(k) with a partial company match, paid time off and more! You will also be eligible for the Car Allowance program, company cell phone, and laptop.

Join our team and take your career further.

SteelcoBelimed, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. EOE