Service Advisor (Shop)

Foley Equipment; Kansas City (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

401(k) with matching

Full insurance benefits

Holiday, PTO, and Parental Leave

Job summary

Foley Equipment in Kansas City, MO is seeking a Service Advisor (Shop) to deliver outstanding customer service throughout the repair process. You will manage customer communication from the initial call to invoice, schedule service repairs and preventive maintenance, and review work orders for accuracy.

The ideal candidate has strong computer skills, excellent written and verbal communication, and meticulous time-management. Bilingual Spanish/English is preferred.

Qualifications

• Associates degree or equivalent from two-year college or technical school.
• Prior knowledge of the industry and/or warranty and its equipment.
• Previous experience in a shop environment.
• Bilingual (Spanish/English preferred).

Responsibilities

• Manage the customer communication from initial call to invoice to deliver industry leading customer experience.
• Provide customer support for incoming calls and effective follow up during and after machine repairs.
• Schedule both service repairs and preventive maintenance for the customer.
• Review work orders and their statuses to ensure alignment with current processes.
• Communicate quotes to customers and make repair recommendations.
• Assist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work review.
• Coordinate with Shop/Field Managers to meet customer deadlines for repairs.
• Create/review service tickets capturing all pertinent information for work to be done. Open work orders as needed.
• Invoice with customers and collect PO or payment.
• Travel is required for training and/or to assist at other locations.

Skills

Customer service

Computer skills

Organizational skills

Communication skills

Time management

Technical aptitude

Education

Associate degree

Job description

The Service Advisor (Shop) will be responsible for providing superior customer service by communicating at a high level throughout the entire repair process.

What You Will Do In This Role

• Manage the customer communication from initial call to invoice to deliver industry leading customer experience
• Provide customer support for incoming calls and effective follow up during and after machine repairs
• Schedule both service repairs and preventive maintenance for the customer
• Review work orders and their statuses to ensure alignment with current processes
• Communicate quotes to customers and make repair recommendations
• Assist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work review
• Coordinate with Shop/Field Managers to meet customer deadlines for repairs
• Create/review service tickets capturing all pertinent information for work to be done. Open work orders as needed
• Invoice with customers and collect PO or payment
• Travel is required for training and/or to assist at other locations.

Our Ideal Candidate

• Experienced in delivering positive customer service/interaction
• Strong computer experience
• Strong organizational and process management skills
• Exemplary written and verbal communication skills
• Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment
• Technical aptitude

What Will Put You Ahead

• Associates degree (A.A.) or equivalent, from two-year college or technical school
• Prior knowledge of the industry and/or warranty and its equipment
• Previous experience in a shop environment
• Bilingual (Spanish/English preferred)

What We Can Offer You

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Full insurance benefits
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth

Foley Industries – Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central – proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades. With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology. As we continue to empower our customers' success, we invite you to explore the endless opportunities that await you at Foley.

Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email [e-mail].

At this time Foley does not participate in any Visa sponsorship programs.