Field Service Leader & Customer-First Operations Manager

Deanna Nesbit & Associates; Huber Heights (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Benefits start on day one

Job summary

Deanna Nesbit & Associates in Huber Heights, OH is recruiting a Field Service Manager to lead a dedicated field service team and deliver exceptional customer care. The role emphasizes people leadership, scheduling, and ensuring service commitments are met on site.

The ideal candidate will mentor technicians, coordinate workloads, and develop strong customer relationships while learning the technical side of the business to assist with quotes and repair estimates.

Qualifications

• Experience leading, mentoring and developing employees.
• Strong scheduling and organizational abilities.
• Excellent customer-facing communication skills.
• Ability to manage multiple priorities while focusing on people and customers.

Responsibilities

• Lead, mentor, and develop a team of Field Service Technicians and Lead Technicians
• Coordinate technician schedules and help ensure customer commitments are met
• Build a culture of accountability, communication, safety, and customer service
• Serve as a primary point of contact for customers and visit customer locations as appropriate
• Work with technicians to understand customer needs and recommended repairs
• Learn the technical aspects of the business to assist with service quotes and estimates
• Recruit, interview, onboard, coach, and evaluate field service employees
• Ensure technicians have the training and resources they need to be successful
• Review service work and approve invoicing prior to billing
• Support dispatch when needed
• Ensure company service vehicles are properly maintained and operated safely
• Help manage service contracts and key customer relationships
• Partner with branch leadership to continuously improve field service operations

Job description

Deanna Nesbit & Associates in Huber Heights, OH is recruiting a Field Service Manager to lead a dedicated field service team and deliver exceptional customer care. The role emphasizes people leadership, scheduling, and ensuring service commitments are met on site.

The ideal candidate will mentor technicians, coordinate workloads, and develop strong customer relationships while learning the technical side of the business to assist with quotes and repair estimates.