Field Service Manager

Revere Control Systems; Hoover (AL); On-site; USD 90,000 - 140,000; Full time

Job summary

SJE in Alabama is seeking a Field Service Manager to lead the field service team in support of factory testing, field startup and commissioning activities. The candidate must reside in Alabama, and heavy travel (75–80%) is required with a company vehicle provided.

You will coordinate with Project Management and Engineering, monitor costs, provide technical direction, develop staff, and maintain strong customer relationships while ensuring utilization targets are met.

Qualifications

• Minimum two year engineering technology degree with related experience in electronics and control systems.
• Extensive experience/knowledge of engineering, construction, design, field service and management required.
• Minimum of fifteen years of field‑related service experience.
• Experience in wireless communication applications.
• Experience in multiple industries including Pulp & Paper, Power, Steel and Municipal Water/Wastewater.
• Experience in managing service or support personnel.
• Experience in providing customer support services and managing customer expectations.
• Ability to effectively meet and deal with the public.
• Ability to resolve conflict with employees, customers, and vendors/manufacturers.

Responsibilities

• Coordinate with PM and Engineering to assign field service staff for factory testing, field startup and commissioning.
• Monitor progress and control labor and costs on project/service assignments.
• Provide technical directions to field staff for work tasks.
• Assist PM/Engineering with project requirements to meet customers' schedules.
• Organize service personnel and recruit candidates to meet department goals.
• Maintain field service loading at 85–90% utilization.
• Maintain self-loading at 70%+ utilization.
• Develop field staff through training and manufacturer certifications.
• Build and maintain relationships with customers, end-users, engineers and contractors.
• Pursue business with established customers for field service support.
• Maintain knowledge of core industries and markets.
• Assist customers with field service support and recommendations.
• Maintain calibration documentation for field service test equipment.
• Perform other duties as assigned.
• Deep knowledge of control systems, networks, and troubleshooting.
• Deep knowledge of instrumentation in Water/Wastewater industries.

Skills

Leadership Skills

Technical proficiency

Industry Knowledge

Planning and Operational Management

Customer Service

Education

Two-year engineering technology degree

Job description

Field Service Manager

Responsibilities

Candidate must currently live in the state of Alabama. The role involves heavy travel (75–80% of the time, company vehicle provided).

• Coordinate with Project Management and Engineering personnel to assign field service team members to support project tasks as it relates to factory testing, field startup and commissioning activities.
• Monitor work progress and control labor and expense costs of field service personnel on project and service assignments.
• Provide technical directions to the field service personnel for work assignments.
• Provide technical assistance for Project Management and Engineering personnel with project requirements and activities to meet customer expectations and schedule requirements.
• Organize the service employees to accomplish goals efficiently, including the identification of development or training needs and recruiting of talented candidates to achieve the department’s goals.
• Maintain field service personnel loading efficiently with a regular utilization rate of 85% to 90%.
• Maintain self-loading efficiently with a regular utilization rate above 70%.
• Develop the technical abilities of the field service personnel through direct training/mentoring and identifying relevant manufacturer training to achieve appropriate certifications.
• Develop and maintain good relationships with customers/clients, including end-users, consulting engineers, and contractors.
• Pursue and develop business with the established customer base for field service support activities to meet the customer’s needs and expectations.
• Maintain knowledge and experience in the business’ core industries or markets.
• Assist customers with field service support and questions and to provide recommendations for support solutions.
• Maintain and validate field service test equipment calibrations and the associated documentation.
• Perform other job‑related duties as assigned.
• Deep knowledge of control systems (e.g., DCS, PLC, HMI, VFD controls, automation), network connectivity, and troubleshooting.
• Deep knowledge of instrumentation typically found in industrial applications and Water / Wastewater industries.

Education, Experience and Ability Requirements

• Minimum two (2) year engineering technology degree with related experience in electronics and control systems.
• Extensive experience/knowledge of engineering, construction, design, field service and management required.
• Minimum of fifteen (15) years of field‑related service experience.
• Experience in wireless communication (radio frequency and cellular) applications.
• Experience in multiple industries is highly desirable, including Pulp & Paper, Power, Steel and Municipal Water/Wastewater industry.
• Experience in managing service or support personnel.
• Experience in providing customer support services and managing customer expectations.
• Ability to effectively meet and deal with the public.
• Ability to resolve conflict with employees, customers, and vendors/manufacturers.

Competencies

• Leadership Skills
• Technical proficiency / Problem Solving
• Industry Knowledge
• Planning and Operational Management
• Customer Service

Answering Your Questions

• What are the hours? Monday – Friday 8:00 am – 5:00 pm.
• What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
• What benefits do you offer? We offer a robust benefits package including health, life, short‑term and long‑term disability insurance as well as dental and vision programs to support your family, along with other benefit options.
• What percentage of travel is required for this position? 75% – 80% (Company vehicle will be provided).

Why work with Us

At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem‑solving. Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!

SJE is an Equal Opportunity Employer.