Field Service & Technical Support Technician

SJE Inc.; Ashland (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and life insurance

Paid Time Off up to 120 hours

Dental and vision programs

Job summary

SJE Inc. is seeking a Field Service & Technical Support Technician based in Ashland, OH or Largo, FL. You will support control system projects ensuring they are tested, started up, and properly supported post-installation.

The ideal candidate will have strong troubleshooting skills, experience with control systems, and the ability to provide technical support to customers. Join a family-oriented company that values growth and offers competitive pay and benefits.

Qualifications

• Control systems testing and troubleshooting skills.
• Experience with field service or technical support.
• Ability to read and interpret technical documentation.

Responsibilities

• Ensure control system projects are properly tested and commissioned.
• Perform field startup and troubleshooting.
• Support internal QA testing and provide technical support.

Skills

Control systems testing

Troubleshooting

Electrical troubleshooting

Communication skills

Independence in field work

Tools

PLCs

VFDs

Instrumentation

Job description

Field Service & Technical Support Technician

Requisition Number: FIELD002813

• Full-Time
• Hybrid

Locations

Largo
12161 62nd Street North
Unit 100
Largo, FL 33773, USA

At SJE, we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for a Field Service and Technical Support Technician to support our Primex brand. This role will work out of our Largo, FL or Ashland, OH location.

Our Primex brand is a leading provider of control solutions for the municipal and wastewater industries, offering pump control panels, full-featured web-hosted SCADA solutions, and highly complex system integration projects. Check us out at Primexcontrols.com or SJEinc.com!

The job:

As our Field Service and Technical Support Technician, you will help ensure control system projects are properly tested, started up, commissioned, serviced, and supported after installation. You will perform field startup and commissioning work, troubleshoot installed systems, support aftermarket service needs, and assist customers with technical questions related to hardware, software, controls, instrumentation, and system operation.

When you are not performing field service, startup, or commissioning activities, you will support internal QA testing of control panels and provide technical support to customers over the phone and via email. You will work closely with project managers, engineers, programmers, contractors, end users, and internal teams to help deliver dependable control system solutions and a positive customer experience.

The skills, education, and experience you need:

• Control systems testing, troubleshooting, startup, commissioning, field service, or technical support.
• QA testing, panel checkout, or factory testing of control panels or similar equipment.
• Electrical and mechanical troubleshooting skills.
• Working with PLCs, VFDs, soft starters, instrumentation, or other industrial control system components.
• Reading and interpreting project plans, specifications, electrical drawings, wiring diagrams, and technical documentation.
• Troubleshooting customer questions related to hardware, software, controls, instrumentation, and system operation.
• Providing technical support to customers by phone, email, or in person.
• Strong communication and interpersonal skills with the ability to work professionally with customers, contractors, end users, and internal teams.
• Managing multiple priorities while maintaining accurate records, case notes, service reports, and documentation.
• Working independently in the field while staying aligned with project, customer, and department needs.
• Strong attention to detail, follow-through, and customer service mindset.

When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.

• What are the hours? Monday – Friday 8:00 am – 5:00 pm. Hours may fluctuate when performing field service duties and during periods of travel.
• What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year plus 8 paid holidays.
• What benefits do you offer? We offer a robust benefits package including health, life, short-term and long-term disability insurance as well as dental and vision programs you need to take care of your family, along with other benefit options. Check out our full benefits package.
• What is my commute? Plug this address into Google Maps: 12161 62nd St N, Largo, FL 33773 or 2221 Ford Dr, Ashland, OH 44805.

We will answer more of your questions during the first interview. Expect to hear about the next steps if you meet the job requirements.

Why Work With Us
At SJE, we believe in empowering our employees to grow professionally while making a real impact. We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you’re not just working—you’re building a legacy!

Learn more and apply online at www.sjeinc.com. SJE is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.