FIELD SERVICE TECHNICIAN LEAD

Equipment Depot; Fontana (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Equipment Depot in Fontana, CA is seeking a FIELD SERVICE TECHNICIAN LEAD to mentor field technicians and ensure safe, timely, high-quality service for customers. The role involves repairing electric, diesel, and gasoline trucks and construction equipment across job sites.

The lead technician will coordinate field work, assist with diagnostics, and ensure adherence to safety standards, quality, and responsive customer support, including overtime or emergency call duties when needed.

Qualifications

• High school diploma or GED required.
• 3–5 years lift truck experience with repair knowledge.
• Valid driver’s license and clean driving record.
• Strong verbal and written communication skills.
• Overtime and emergency call duties may be required.
• Computer skills with internet software.

Responsibilities

• Lead technicians in field and develop the team to deliver safe, timely service.
• Repair and maintain electric, diesel, and gasoline industrial trucks and/or construction equipment.
• Respond to service inquiries, prioritize field work, and assist with diagnostics.
• Ensure safety, quality service, and customer satisfaction while meeting deadlines.

Skills

Verbal communication

Written communication

Driver's license

Customer service

Education

High school diploma or GED

Tools

Internet skills

Job description

Position Title: FIELD SERVICE TECHNICIAN LEAD

Location: Fontana - Fontana, CA 92337

Position Type: Full Time

Job Category: Skilled Labor - Trades

Description

POSITION SUMMARY

This is a lead technician position responsible for supporting and developing other technicians in the field to ensure safe, timely, and quality service for our customers. Additionally, this role also repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.
• Answer, prioritize, and respond to service inquiries on field work (new, used, rental and customer trucks).
• Works with field service technicians needing help with diagnostics, in repairing units with advanced issues and minimizing lost time.
• Other duties as assigned

Qualifications

SKILLS & ABILITIES

Education: Minimum High school diploma or GED

Experience: 3-5 years of lift truck experience. Extensive knowledge of equipment repair procedures and techniques.

Computer Skills: To perform this job successfully, an individual must have knowledge of internet software.

Other Requirements: Must have a valid driver’s license and clean driving record. Good verbal and written communication skills. Availability to work overtime and occasional emergency service/call out events in the evenings or on weekends.

WORK ENVIRONMENT

Work environment varies from office to job site to industrial locations

OUR CORE VALUES

Passion to Perform – We are passionate to perform and focus on concrete achievements

Trust to Act – We are empowered to act, and act in a powerful way

Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment

Make it Fun! – We are serious about making work fun; it’s the way we do things

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Equal employment opportunity, including veterans and individuals with disabilities.