Field Service Manager

Pros Mechanics; Raleigh (NC); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental Vision, Life Insurance

STD & LTD

401k

PTO

Paid holidays

Company vehicle with gas card

Paid OEM Training

Job summary

Pros Mechanics is seeking an Experienced Field Service Manager in Raleigh, NC to oversee a large team of Heavy Equipment Field Mechanics. You will supervise 50 employees including field service supervisors and field technicians, coordinating repairs, quotes, and service delivery.

The ideal candidate has 5+ years in a management role within heavy-duty diesel repair, strong leadership and communication skills, and a focus on safety, cost controls, and customer satisfaction.

Qualifications

• Strong organizational and customer service skills.
• Exceptional time management skills, and the ability to prioritize and complete all tasks required.
• Minimum of 5 years’ experience previously working in a management capacity in the heavy-duty diesel repair industry.
• Excellent verbal and written communication skills
• Strong customer service skills

Responsibilities

• Oversee field and shop repairs including closing work orders.
• Process invoices and collect customer payment
• Prepare bids and have oversight of quotes for repairs and maintenance work in a timely manner
• Review and evaluate all work orders for accuracy
• Negotiate and settle customer and internal service disputes
• Control and evaluate department P & L, including capital expenditures
• Interact with other department employees and promote a team environment
• Handle all employee issues including hiring, mentoring, disciplinarian actions, and terminations
• Monitor and schedule for technician training to stay current with technology
• Complete performance reviews
• Assist with other duties as assigned and directed by the Branch Manager and Corporate Service Manager

Skills

Strong organizational

Customer service

Time management

Leadership

Communication

5+ years management

Job description

We are seeking an Experienced Field Service Manager to oversee a large team of Heavy Equipment Field Mechanics in Raleigh, NC. The Field Service Manager will supervise a team of 50 employees including field service supervisors and Field Technicians tasked with repairing construction and equipment. Will interact with all employees and other department managers, customers, and vendors. Managers with dealership experience will be considered an asset.

Responsibilities:

• Oversee field and shop repairs including closing work orders.
  
• Process invoices and collect customer payment
  
• Prepare bids and have oversight of quotes for repairs and maintenance work in a timely manner
  
• Review and evaluate all work orders for accuracy
  
• Negotiate and settle customer and internal service disputes
  
• Control and evaluate department P & L, including capital expenditures
  
• Interact with other department employees and promote a team environment
  
• Handle all employee issues including hiring, mentoring, disciplinarian actions, and terminations
  
• Monitor and schedule for technician training to stay current with technology
  
• Complete performance reviews
  
• Assist with other duties as assigned and directed by the Branch Manager and Corporate Service Manager
  

Qualification

• Strong organizational and customer service skills
  
• Exceptional time management skills, and the ability to prioritize and complete all tasks required.
  
• Should have a minimum of 5 years’ experience previously working in a management capacity in the heavy-duty diesel repair industry.
  
• Must have excellent verbal and written communication skills
• Must have strong customer service skills
  

Compensation:

• $100k - $120k/year, salary range depends on experience and qualification.
  
• Benefits available after 90 days and include Medical, Dental Vision, Life Insurance, STD & LTD, 401k, PTO, Paid holidays, company vehicle with gas card and Paid OEM Training.
  
• Stable, long-term career opportunity.
  
• Supportive team environment with opportunities for advancement.
  
• Modern facility and well-maintained equipment.
  

Shift:

The successful candidate will be subjected to a pre-employment screening which includes criminal record checks, drug screen and motor vehicle record check.