Field Service Manager

Jobtailor; Columbus (OH); On-site; USD 110,000 - 170,000; Full time

Job summary

Jobtailor in Columbus seeks an experienced leader to drive department performance, develop annual plans, and guide the sales team with strategic direction. You will manage workforce needs, promote safety and quality, and collaborate with HR and regional leaders to foster continuous improvement.

The role emphasizes mentoring, P&L analysis, forecasting, and cross-functional collaboration across operations, sales, and support teams in a dynamic environment.

Qualifications

• High school diploma required.
• Bachelor’s degree in business, engineering, or related field preferred.
• 5+ years of leadership experience in a related industry.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Strong business acumen, including P&L analysis and forecasting.
• Excellent verbal and written communication skills.
• Willingness to travel overnight (up to 25%).
• Must have a valid driver’s license with a clean driving record.
• Must pass pre-employment drug screening, background check, and physical examination.

Responsibilities

• Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts.
• Review departmental P&L reports, identify trends and discrepancies, and implement corrective actions.
• Participate in developing and executing annual business plans.
• Lead business development efforts and provide strategic direction and oversight to the sales team.
• Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.
• Promote and enforce company safety policies and ensure participation in new-hire and annual safety training.
• Maintain adherence to quality standards and ensure work follows Standard Operating Procedures.
• Collaborate with branch and department managers to deliver company-wide customer solutions.
• Partner with HR, Workforce Development, and Regional Management to foster continuous improvement.
• Mentor and develop subordinate managers.
• Perform other duties as needed to support organizational success.

Skills

Leadership

Mentoring

Strategic direction

P&L analysis

Forecasting

Verbal and written communication

MS Office

Willingness to travel

Driver's license

Education

High school diploma

Bachelor’s degree in business/engineering/related field

Tools

Microsoft Office Suite

Job description

• Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts
• Review departmental P&L reports, identify trends and discrepancies, and implement corrective actions
• Participate in developing and executing annual business plans
• Lead business development efforts and provide strategic direction and oversight to the sales team
• Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff
• Promote and enforce company safety policies and ensure participation in new-hire and annual safety training
• Maintain adherence to quality standards and ensure work follows Standard Operating Procedures
• Collaborate with branch and department managers to deliver company-wide customer solutions
• Partner with HR, Workforce Development, and Regional Management to foster continuous improvement
• Mentor and develop subordinate managers
• Perform other duties as needed to support organizational success

Requirements

• High school diploma required
• Bachelor’s degree in business, engineering, or related field preferred
• 5+ years of leadership experience in a related industry (e.g., NETA testing, power systems, electrical services)
• Demonstrated ability to mentor, coach, and lead technical teams
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
• Strong business acumen, including P&L analysis and forecasting
• Excellent verbal and written communication skills
• Willingness to travel overnight (up to 25%)
• Must have a valid driver's license with a clean driving record
• Must pass pre-employment drug screening, background check, and physical examination

Core Competencies

Demonstrates strong leadership and business acumen with a focus on P&L analysis, workforce management, and strategic direction. Proven ability to mentor and develop teams while ensuring adherence to quality and safety standards.

Certifications & Qualifications

• Valid Driver's License
• Pre-Employment Drug Screening

Tools & Technologies

• Microsoft Office Suite