Field Service Manager

Shermco Industries; Livonia (MI); On-site; USD 135,000 - 165,000; Full time

Job summary

Shermco Industries in Livonia, MI, is seeking a Field Service Manager to lead a team of technicians and coordinators across field operations. You will monitor performance, manage budgets, and drive strategic initiatives to improve utilization and customer satisfaction.

The role requires 5+ years of leadership in power systems or electrical services, strong communication, travel up to 25%, and a commitment to safety and quality across all field activities.

Qualifications

• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Excellent verbal and written communication skills.
• Willingness to travel overnight (up to 25%).
• Bachelor's degree in business, engineering, or related field preferred.

Responsibilities

• Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts.
• Review departmental P&L reports, identify trends, discrepancies, and implement corrective actions where needed.
• Participate in the development and execution of annual business plans.
• Lead business development efforts, providing strategic direction and oversight to the sales team.
• Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.
• Promote and enforce company safety policies and ensure participation in new hire and annual safety training.
• Maintain adherence to quality standards and ensure all work follows Standard Operating Procedures.
• Collaborate with other branch and department managers to deliver seamless, company-wide customer solutions.
• Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement.
• Mentor and develop subordinate managers to strengthen leadership and technical capabilities.
• Perform other duties as needed to support organizational success.

Skills

MS Office

Communication

Travel willingness

Education

Bachelor's degree in business, engineering, or related field

High school diploma

Job description

Overview

Job Title: Field Service Manager

Location: US-MI-Livonia

ID: 2026-2498

Employment Type: Full-Time

Category: Management

Remote: No

Responsibilities

• Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts.

• Review departmental P&L reports, identify trends, discrepancies, and implement corrective actions where needed.

• Participate in the development and execution of annual business plans.

• Lead business development efforts, providing strategic direction and oversight to the sales team.

• Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.

• Promote and enforce company safety policies and ensure participation in new hire and annual safety training.

• Maintain adherence to quality standards and ensure all work follows Standard Operating Procedures.

• Collaborate with other branch and department managers to deliver seamless, company-wide customer solutions.

• Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement.

• Mentor and develop subordinate managers to strengthen leadership and technical capabilities.

• Perform other duties as needed to support organizational success.

Qualifications

Qualifications:

• High school diploma required; Bachelor's degree in business, engineering, or related field preferred.

• 5+ years of leadership experience in a related industry (e.g., NETA testing, power systems, electrical services).

• Demonstrated ability to mentor, coach, and lead technical teams.

• Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).

• Strong business acumen, including P&L analysis and forecasting.

• Excellent verbal and written communication skills.

• Willingness to travel overnight (up to 25%).

• Must have a valid driver's license with a clean driving record.

• Must pass pre-employment drug screening, background check, and physical examination.

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Shermco is a drug-free workplace.

NO AGENCIES PLEASE

Pay Range

USD $135,000.00 - USD $165,000.00 /Yr.