Senior Manager, Field Services and Service Operations

Current Lighting Employee Co Llc; Greenville (SC); Hybrid; USD 140,000 - 178,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid holidays

Flexible time off

Job summary

Current Lighting is seeking a Senior Manager for Field Services and Service Operations to lead our nationwide service organization, overseeing field service execution, service operations, and recurring revenue programs that drive customer satisfaction and growth.

This role can be located in Greenville, SC or Cleveland, OH, with a flexible schedule of 4 days on-site and 1 day virtual to support North America and partners.

Qualifications

• Bachelor’s degree in business, Engineering, Operations, Technology, or related field.
• 8+ years of leadership experience in field service, service operations, technical support, or related functions.
• Experience leading distributed teams, contractors, or third-party service organizations.
• Strong operational, financial, and people leadership skills.
• Experience with CRM and service management platforms; ConnectWise experience preferred.
• Background in lighting controls, emergency lighting, power systems, electrical infrastructure, or related technologies preferred.

Responsibilities

• Lead a national field service organization across startup, commissioning, maintenance, warranty, repair, and training.
• Manage internal personnel, contractors, and Authorized Service Centers across North America.
• Oversee Dual-Lite service operations including startup services, warranty support, maintenance programs, and service partner performance.
• Administer recurring revenue programs, including SaaS subscriptions, service agreements, maintenance contracts, and extended warranties.
• Serve as business owner for ConnectWise and service management processes, ensuring accurate tracking, reporting, and customer visibility.
• Develop and lead training, certification, and workforce development programs for service personnel and partners.
• Drive operational excellence through performance metrics, process improvements, and customer-focused service delivery.
• Collaborate with Sales, Engineering, Product Management, Finance, Warranty, and Customer Experience teams to support customer success and business objectives.

Skills

Leadership

Field service management

Operations management

CRM systems

ConnectWise

Financial acumen

Team leadership

Education

Bachelor's degree in business, Engineering, Operations, Technology, or related field

Tools

ConnectWise

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Manager, Field Services and Service Operations

Current Lighting is seeking a Senior Manager, Field Services and Service Operations to lead our nationwide service organization supporting Lighting Controls and Dual-Lite Emergency Inverter solutions. This role is responsible for field service execution, service operations, recurring revenue programs, authorized service partner management, customer training, and continuous improvement initiatives that drive customer satisfaction and business growth.

This role be located in our Greenville, SC office or Cleveland, OH. We offer a flexible schedule of 4 days on-site and 1 day virtual.

Key Responsibilities

• Lead a national field service organization supporting startup, commissioning, maintenance, warranty, repair, and training services.
• Manage internal personnel, contractors, and Authorized Service Centers across North America.
• Oversee Dual-Lite service operations, including startup services, warranty support, maintenance programs, and service partner performance.
• Administer recurring revenue programs, including Daintree DCS SaaS subscriptions, service agreements, maintenance contracts, and extended warranties.
• Serve as business owner for ConnectWise and service management processes, ensuring accurate tracking, reporting, and customer visibility.
• Develop and lead training, certification, and workforce development programs for service personnel and partners.
• Drive operational excellence through performance metrics, process improvements, and customer-focused service delivery.
• Collaborate with Sales, Engineering, Product Management, Finance, Warranty, and Customer Experience teams to support customer success and business objectives.

Qualifications

• Bachelor’s degree in business, Engineering, Operations, Technology, or related field.
• 8+ years of leadership experience in field service, service operations, technical support, or related functions.
• Experience leading distributed teams, contractors, or third-party service organizations.
• Strong operational, financial, and people leadership skills.
• Experience with CRM and service management platforms required; ConnectWise experience preferred.
• Background in lighting controls, emergency lighting, power systems, electrical infrastructure, or related technologies preferred.

Compensation

The position has a compensation package inclusive of base, bonus (if eligible), benefits, 401k contribution, time off, recognition awards and more. This salary range is $140,000-$178,000.

Benefits and Perks

The Highlights:

All around competitive culture where together we strive to:

• Approach each day with a tenacious curiosity
• Communicate openly and honestly- internally and externally
• Work hard, take risks, fail fast...learn and move on
• Embrace diversity and welcome opposing thoughts
• Empower and develop each other
• We have an open and inclusive culture where you’ll learn and grow through programs and resources like:
  • Quarterly company all employee meetings
  • Management and Leadership development
  • Initiatives and special projects with executive leadership exposure
  • Access to top-notch learning courses through LinkedIn Learning
  • Regular manager check-ins to drive performance and career growth

Our more standard benefits

• Full-time exempt roles have a Permissive Time Off Policy, giving you flexibility to rest, relax and recharge away from work
• Paid Company Holidays
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
• 401(k) retirement program with a fully vested immediate company match
• Flexible Spending Account options for pre-tax employee allocations

Equal Opportunity Employer

Current is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided on the basis of qualifications, merit, and business need. At Current, we are Always On and working to improve lives with the industry's most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers' needs. Learn more at CurrentLighting.com