Field Service Engineer

Jobot; Tampa (FL); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

World Class Profit Sharing

Health benefits included

Generous PTO

Job summary

Jobot is seeking a dedicated Field Service Engineer to join our Tampa-based Engineering team. You will install, validate, and commission systems on-site and provide hands-on troubleshooting and high-level technical support at customer sites.

The role requires 5+ years in field service, strong networking and security knowledge, and the ability to work independently or with a team across departments. Travel is extensive, with opportunity to impact customer deployments directly.

Qualifications

• Bachelor’s degree in Engineering or related field.
• 5+ years in a field service role.
• Experience with Docker, Containers, Virtualization, VLANs, Routing, VPN, Firewalls, Multicast, TCP/IP, Packet capture, WireShark, ATAK, TAK Server, Test Plans, Defect Tracking, Technical Documentation, Customer Training.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting skills.
• Willingness to travel extensively.
• Certifications in relevant areas are a plus.

Responsibilities

• Provide on-site installation, validation, and commissioning of systems.
• Perform hands-on on-site troubleshooting, service, and repairs.
• Provide high-level technical support to external customers at their location.
• Interface with cross-functional teams (field applications, customer support, product management, manufacturing, marketing/sales).
• Develop service technical documentation.
• Create and maintain service information in the enterprise database.
• Handle field service calls and issues promptly and professionally.
• Complete and submit all required paperwork.
• Communicate with customers to ensure satisfaction and implement corrective actions.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.

Skills

Excellent communication

Problem-solving

Independent worker

Team collaboration

Education

Bachelor’s degree in Engineering

Tools

Docker

Containers

Virtualization

VLAN

Routing

VPN

Firewalls

Multicast

TCP/IP

Packet capture

Wireshark

ATAK

TAK Server

Test Plans

Defect Tracking

Technical Documentation

Customer Training

Job description

Job details

Growing Company! Supporting Amazing Customers!

This Jobot Job is hosted by: Lincoln Sprague

Salary: $120,000 - $150,000 per year

A bit about us

We're a long-established, privately-held manufacturer of high-reliability interconnect and tactical communications systems, serving aerospace, defense, and government customers for over six decades. Our tactical interconnect platform supports SOCOM and other military end users in the field, and this Tampa-based Integration Cell is where that hardware, firmware, and software all come together before it reaches the warfighter. It's a stable, engineering-driven environment - you'd be joining a team that values hands-on problem solving, direct customer interaction, and genuine ownership over how these systems perform in real deployments, not just in the lab.

Why join us

• World Class Profit Sharing
• Paid For Employer Benefits including Health
• Generous PTO

Job Details

We are seeking a dedicated and highly skilled Field Service Engineer to join our dynamic Engineering team. This role is ideal for a self-starter who is passionate about using their expertise in tactical communications or similar product lines. The successful candidate will have the opportunity to work with cutting-edge technologies and contribute to innovative projects that have a significant impact on our business operations.

Responsibilities

1. 1. Provide on-site installation, validation, and commissioning of systems.
2. 2. Perform hands-on on-site troubleshooting, service, and repairs.
3. 3. Provide high-level technical support to external customers at their location.
4. 4. Interface with cross-functional work teams such as field applications, customer support/services, product management, manufacturing, and marketing/sales.
5. 5. Develop service technical documentation.
6. 6. Create and maintain service information in the company enterprise database.
7. 7. Timely and professionally handle field service calls and issues arising from the field service visits.
8. 8. Timely complete and submit all required paperwork.
9. 9. Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
10. 10. Manage all on-site installation, repair, maintenance, and test tasks.
11. 11. Diagnose errors or technical problems and determine proper solutions.

Qualifications

1. 1. Bachelor’s Degree in Engineering or a related field.
2. 2. 5+ years of experience in a field service role.
3. 3. Proven experience with Docker, Containers, Virtualization, VLAN, VLANs, Routing, VPN, Firewalls, Multicast, TCP/IP, Packet capture, WireShark, ATAK, TAK Server, Test Plans, Defect Tracking, Technical Documentation, Customer Training.
4. 4. Excellent written and verbal communication skills.
5. 5. Strong problem-solving and troubleshooting skills.
6. 6. Ability to work independently and in a team-oriented, collaborative environment.
7. 7. Willingness to travel extensively.
8. 8. Strong customer service skills and the ability to build productive relationships.
9. 9. Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
10. 10. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
11. 11. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
12. 12. Certifications in relevant areas would be an added advantage.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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