Service Manager

Jobot; Chesterland (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Jobot is seeking a seasoned Service Manager to lead our service team in a fast-paced manufacturing environment in Ohio. The role oversees technician development, dispatch, scheduling, and work orders to ensure smooth operations and high-quality output.

The ideal candidate will have at least 5 years of service management experience, strong leadership, and a proven track record of improving operational efficiency and customer satisfaction.

Qualifications

• A minimum of 5 years of experience in a service management role.
• Proven experience in technician development, dispatch, scheduling, and managing work orders.
• Strong leadership and team management skills.
• Excellent problem-solving skills.
• Strong organizational and time management skills.
• Excellent communication skills.
• A strong understanding of manufacturing processes and safety and quality standards.
• Proficiency in using computer software and systems related to manufacturing and service management.

Responsibilities

• Overseeing and managing the daily operations of the service department, including technician development, dispatch, scheduling, and work orders.
• Developing and implementing effective service procedures, policies, and standards to enhance operational efficiency and customer satisfaction.
• Coordinating with other departments to ensure smooth and efficient manufacturing operations.
• Providing technical guidance and support to the service team, and ensuring that all technicians are adequately trained and competent.
• Monitoring and tracking service metrics, and implementing strategies to improve performance and productivity.
• Resolving customer complaints and issues in a timely and effective manner.
• Ensuring compliance with all safety and quality standards, as well as regulatory requirements.

Job description

Salary: $85,000 - $110,000 per year

We are currently seeking a dynamic, highly-skilled Service Manager to join our manufacturing team. This is an exciting opportunity for an experienced professional to play a pivotal role in our company's success by leading our service team in a fast-paced, high-volume manufacturing environment. The successful candidate will be responsible for overseeing technician development, dispatch, scheduling, and work orders, and will play a key role in ensuring that our manufacturing operations run smoothly and efficiently. This is a full-time, permanent position that requires a minimum of 5 years of experience in a similar role.

Why join us?

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Job Details

Responsibilities

1. Overseeing and managing the daily operations of the service department, including technician development, dispatch, scheduling, and work orders.
2. Developing and implementing effective service procedures, policies, and standards to enhance operational efficiency and customer satisfaction.
3. Coordinating with other departments to ensure smooth and efficient manufacturing operations.
4. Providing technical guidance and support to the service team, and ensuring that all technicians are adequately trained and competent.
5. Monitoring and tracking service metrics, and implementing strategies to improve performance and productivity.
6. Resolving customer complaints and issues in a timely and effective manner.
7. Ensuring compliance with all safety and quality standards, as well as regulatory requirements.

Qualifications

1. A minimum of 5 years of experience in a service management role, preferably in the manufacturing industry.
2. Proven experience in technician development, dispatch, scheduling, and managing work orders.
3. Strong leadership and team management skills, with the ability to motivate and develop a high-performing service team.
4. Excellent problem-solving skills, with the ability to effectively resolve operational and technical issues.
5. Strong organizational and time management skills, with the ability to effectively manage multiple tasks and priorities.
6. Excellent communication skills, with the ability to effectively communicate complex technical information to both technical and non-technical audiences.
7. A strong understanding of manufacturing processes and procedures, as well as safety and quality standards.
8. Proficiency in using computer software and systems related to manufacturing and service management.

If you are a seasoned Service Manager with a passion for excellence and a proven track record in the manufacturing industry, we would love to hear from you. This is a unique opportunity to join a dynamic team and make a significant impact on our company's success. Apply today to join our team!

Jobot is an Equal Opportunity Employer.

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.