Field Service Manager

Lunova Group; Charlotte (NC); Presencial; USD 105.000 - 145.000; Jornada completa

Descripción de la vacante

Lunova Group is seeking a Field Service Manager to lead a team of skilled technicians across the Charlotte market. You will balance field leadership, technical support, safety oversight, and operational management to ensure projects and repairs are completed safely, efficiently, and to a high standard.

Join Lunova Group and lead in HVAC, electrical, facilities maintenance, or other technical service environments, with industry-specific training provided and strong growth opportunities in a

Formación

• Experience managing technicians or field crews in a technical environment.
• Strong communication and relationship-building skills.
• Ability to analyze operational data and make informed decisions.
• Experience balancing field leadership with operations management.

Responsabilidades

• Oversee daily repair operations and support technicians in the field.
• Provide coaching, troubleshoot technical challenges, and ensure safety compliance.
• Assist with workforce planning and coordinate with internal teams for project execution.
• Monitor service quality, productivity, and customer satisfaction metrics.
• Collaborate with sales and estimating teams to develop repair scopes and materials.

Conocimientos

Field service leadership

Team coaching

Operational analysis

Safety compliance

Customer service

Descripción del empleo

Are you a hands-on leader who enjoys supporting technicians in the field, solving operational challenges, and driving high-quality service delivery?

We're seeking a Field Service Manager to lead a team of skilled technicians across the Charlotte market. In this role, you'll balance field leadership, technical support, safety oversight, and operational management while helping ensure projects and repair work are completed safely, efficiently, and to a high standard.

This is an excellent opportunity for leaders from industries such as HVAC, electrical contracting, facilities maintenance, construction, fire protection, building systems, industrial maintenance, utilities, transportation, or other technical service environments. Industry-specific training will be provided.

Lunova Group is partnering with a respected industry leader that provides essential building systems and service solutions throughout commercial and residential markets. The organization offers a strong reputation, long-term stability, and opportunities for professional growth.

Why Join the Team

• Lead an established team with a strong local market presence
• Spend time in the field supporting technicians and solving real-world challenges
• Opportunity to make a direct impact on safety, quality, and customer satisfaction
• Work for a stable organization with a strong service culture
• Industry-specific training and ongoing professional development

About the Role

As Field Service Manager, you'll oversee daily repair operations while supporting technicians in the field. You'll provide coaching, troubleshoot technical challenges, ensure safety compliance, assist with workforce planning, and partner with internal teams to support project execution and customer needs.

Key Responsibilities

Field Leadership & Technical Support

• Support field technicians with troubleshooting, problem-solving, and job execution
• Provide hands-on coaching and on-the-job training
• Conduct job site visits and quality audits to ensure work is completed safely and to company standards
• Identify material requirements and coordinate parts procurement for repair projects
• Partner with technical training teams to stay current on products, equipment, and industry best practices

Operations & Business Management

• Review operational and financial performance reports to identify trends and improvement opportunities
• Monitor service quality, productivity, and customer satisfaction metrics
• Collaborate with sales and estimating teams to develop repair scopes, labor requirements, and material needs
• Provide feedback on employee performance, development, and workforce planning
• Support resource allocation and scheduling efforts across the repair team

Safety & Compliance

• Promote and reinforce a strong safety culture
• Participate in and support safety training initiatives
• Ensure compliance with applicable regulations, company policies, and industry standards
• Support continuous improvement efforts related to safety, quality, and operational excellence

Qualifications

We're interested in leaders with experience managing technicians, field crews, or service teams in a technical environment.

Qualified candidates may come from backgrounds including:

• HVAC, mechanical, electrical, plumbing, fire protection, facilities maintenance, construction, industrial service, utilities, transportation, or similar industries
• Field service management, operations management, maintenance management, or project supervision
• Technical service organizations with customer-facing responsibilities

Additionally, you should have:

• Experience leading, coaching, and developing field-based employees
• Strong communication and relationship-building skills
• Ability to analyze operational data and make informed decisions
• Experience managing multiple priorities in a fast-paced environment
• Strong problem-solving and troubleshooting capabilities
• Business, operations, or technical management experience gained through education, leadership roles, or a combination of both

Industry-specific experience is welcome but not required. We are committed to helping the right leader learn our industry and succeed in the role.