Field Service Supervisor

ProLift Toyota Material Handling; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401K

Job summary

ProLift Toyota Material Handling in Cleveland, OH is seeking a Field Service Support Supervisor to guide technicians and manage field activities. The role focuses on mentoring, scheduling, and ensuring timely completion of repairs while maintaining strong customer relations.

The ideal candidate will have supervisory experience, basic mechanical knowledge, and proficiency with Microsoft Office products to communicate and track progress with customers and teams.

Qualifications

• High School Diploma or equivalent.
• 2+ years in material handling industry.
• 1–3 years supervisory experience.
• Proficient with Word, Outlook, and Excel.

Responsibilities

• Support technicians in the field and coordinate needs.
• Track open repair orders and follow up.
• Manage customer visits and service disputes.
• Ensure PM completion and repairs meet quality and timeliness.

Skills

Verbal communication

Mentoring

Customer relations

Leadership

Education

High School Diploma or equivalent

Tools

Word

Outlook

Excel

Office 365

Job description

Company Overview

ProLift Toyota Material Handling is more than a forklift distributor in the Midwest. We are driven to be the premier provider of material handling equipment and service. We believe that by investing in our people and technology, we create an exceptional customer experience, allowing us to focus on our customers and take action on improving our customers' business.

We are a passionate and inclusive group of people working together to foster innovation for our customers, community, and each other.

ProLift Toyota Material Handling strives to achieve indispensable partnerships with customers, associates and our communities. Our company creates these partnerships through communication, continuous improvement, transparency, and doing the right thing.

Job Summary

This position is responsible for supporting and guiding technicians through career growth through engaging, mentoring, and reviewing skillset proficiencies, training opportunities. The Field Service Support Supervisor will build long-lasting relationships with customers by exploring their needs and expectations, providing specific measurable goals, and achieving results within a customer's expected timeframe. The ideal candidate will proactively communicate with the associates, managers, and customers on repairs, job requirements and scheduled work.

General Duties and Responsibilities

• Support Technicians while in the field; including technician needs, efficiencies, training
• Track open repair orders and ensure timely follow-up
• Customer visits; including service disputes, quote follow up and customer relations
• Monitor daily PM completion/repairs for team while ensuring quality and timeliness of PM completion/repairs exceeds customer expectations
• Operate in a professional and courteous manner to exceed customer expectations both in presentation and communication
• Promote ProLift Toyota Material Handling's philosophies, vision, strategies and value of "Doing the Right Thing"; Promote the TLM "Toyota Lean Management" philosophy

Educational/Job Requirements

The ideal candidate will have a High School Diploma or equivalent, two or more years of material handling industry experience, one to three years of supervisory experience, and basic mechanical experience. The Field Service Support Supervisor will have proficient knowledge of Microsoft products such as Word, Outlook, and Excel and Office 365. The ideal candidate will communicate to associates, customers, and managers, which requires excellent verbal and written communication skills while protecting the organization's values by maintaining confidential information utilizing their ability to handle sensitive information.

The ProLift Team

Our associates have the opportunity for personal and professional growth as well as a long-term career. We have examples throughout our company of associates' advancements within the organization.

We value our associates and the work they do. ProLift associates flourish by collaborating on our obstacles and celebrating our achievements.

What We Have to Offer

ProLift Toyota Material Handling is proud of the benefits package we offer associates including medical, dental, vision, 401K, company paid life insurance, company paid short-term disability, paid parental leave, and other supplemental insurance options (i.e. - pet insurance). Paid time off is available after 30 days!

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