Field Service Leader: Guide a Tech Team (Sign-On Bonus)

whaleyfoodservice; Birmingham (AL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Sign-On Bonuses for Experienced Technn

Company Vehicle

Mobile Device

Uniforms

Meters & Test Equipment

Industry Certification

401k & Profit Sharing

Paid Holidays & Vacation

Medical & Dental Benefits

Short-Term Disability

Long-Term Disability Insurance

Life Insurance

Town Shares Program

Job summary

Whaley Foodservice is seeking a Field Service Leader to manage scheduling and workflow for service technicians. The role involves spending over 50% of time in the field performing service work and may perform technician duties as needed.

You will prioritize service calls, supervise technicians, and coordinate daily/onsite operations while providing direct customer and factory support. Strong communication and organizational skills required.

Qualifications

• High School diploma or equivalent.
• Ability to handle multiple tasks including several incoming calls.
• Driving record acceptable under auto liability insurance guidelines.
• 3–5 years as a Service Technician or 1–3 years in industry plus 2–3 years of direct customer service.

Responsibilities

• Prioritize new unscheduled service calls for branch technicians.
• Provide direct supervision of all branch service technicians.
• Set up daily and on-call schedules for service technicians at branch.
• Respond to customers and factories regarding service issues.
• Provide technical support to branch technicians in the field.
• Contact customers for leads, service issues, and collection issues.
• Conduct and oversee weekly tech meetings as required by Area Manager.
• In the Area Manager's absence, handle daily branch operations.
• Be on-call for nights, holidays, and weekends for technical support as required.
• Perform other duties as required.

Skills

Interpersonal skills

Communication skills

Customer service

Multi-tasking

Organization

Field service

Travel willingness

Education

High School diploma

Job description

Whaley Foodservice is seeking a Field Service Leader to manage scheduling and workflow for service technicians. The role involves spending over 50% of time in the field performing service work and may perform technician duties as needed.

You will prioritize service calls, supervise technicians, and coordinate daily/onsite operations while providing direct customer and factory support. Strong communication and organizational skills required.