Field Service Technician Leader

whaleyfoodservice; Birmingham (AL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Sign-On Bonuses for Experienced Technn

Company Vehicle

Mobile Device

Uniforms

Meters & Test Equipment

Industry Certification

401k & Profit Sharing

Paid Holidays & Vacation

Medical & Dental Benefits

Short-Term Disability

Long-Term Disability Insurance

Life Insurance

Town Shares Program

Job summary

Whaley Foodservice is seeking a Field Service Leader to manage scheduling and workflow for service technicians. The role involves spending over 50% of time in the field performing service work and may perform technician duties as needed.

You will prioritize service calls, supervise technicians, and coordinate daily/onsite operations while providing direct customer and factory support. Strong communication and organizational skills required.

Qualifications

• High School diploma or equivalent.
• Ability to handle multiple tasks including several incoming calls.
• Driving record acceptable under auto liability insurance guidelines.
• 3–5 years as a Service Technician or 1–3 years in industry plus 2–3 years of direct customer service.

Responsibilities

• Prioritize new unscheduled service calls for branch technicians.
• Provide direct supervision of all branch service technicians.
• Set up daily and on-call schedules for service technicians at branch.
• Respond to customers and factories regarding service issues.
• Provide technical support to branch technicians in the field.
• Contact customers for leads, service issues, and collection issues.
• Conduct and oversee weekly tech meetings as required by Area Manager.
• In the Area Manager's absence, handle daily branch operations.
• Be on-call for nights, holidays, and weekends for technical support as required.
• Perform other duties as required.

Skills

Interpersonal skills

Communication skills

Customer service

Multi-tasking

Organization

Field service

Travel willingness

Education

High School diploma

Job description

HIRING IMMEDIATELY!!!

Sign On Bonus Available for Qualified Service Technicians

Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.

Visit "Whaley Careers" to find your place to grow.

www.whaleyfoodservice.com/careers

At Whaley we know people are vital to our success. We offer a competitive salary, on-call pay, and generous benefits including

• Sign-On Bonuses for Experienced Technicians
• Company Vehicle | Mobile Device | Uniforms
• Meters & Test Equipment
• Industry Certification
• 401k& Profit Sharing
• Paid Holidays & Vacation
• Medical & Dental Benefits
• Short-Term Disability |Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)
• Enjoy the benefits of our Town Shares Program - share in our company's success!

To learn more about current opportunities, visit Whaley Careers:

www.whaleyfoodservice.com/careers

Summary

The Field Service Leader is responsible for scheduling and workflow among the service technicians. In addition, this person may also act in the capacity of the service technician job description based on the needs of the business. Spends more than 50% of their time in the field performing service work.

Responsibilities

• Prioritize new unscheduled service calls for branch's service technicians to best meet customer's needs.
• Provide direct supervision of all branch service technicians.
• Set up daily and on-call schedule for all service technicians at branch location.
• Respond directly to customers and factories regarding service-related issues.
• Provide technical support to branch service technicians in the field to resolve problems quickly.
• Contact customers as directed for leads, service issues, and collection issues.
• Conduct/oversee weekly tech meetings as required by Area Manager.
• In Area Manager's absence, assume responsibility for daily branch operations.
• Be available to on-call service technicians (nights, holidays, and weekends) for technical support as required.
• Performs other duties as required.

Required Education | Experience

• A High School diploma or the equivalent in experience.
• Ability to handle multiple tasks simultaneously including multiple incoming phone calls.
• Driving record acceptable under auto liability insurance guidelines.
• 3-5 years previous experience as a Service Technician within the industry or 1-3 years previous industry experience combined with 2-3 years of direct customer service experience.

Skills and Abilities

• Good interpersonal and communication skills for verbal, over the phone communications with customers and service technicians.
• The ability to understand and prioritize service calls and assign technicians accordingly.
• Must be well organized and focused on promoting customer and employee satisfaction.
• Regular lifting of 5 pounds to 50 pounds depending on requirements of the repair, maintenance, and/or installation.
• Repeated bending, twisting, stooping and kneeling.
• Extensive daily travel to work site location.
• Exposure to hot grease from fryers.
• On-call weekend rotation may be required (frequency varies with branch size).

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.