Field Service Leader: Lead Technicians & Scheduling

Whaley Foodservice; Birmingham (AL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Sign-On Bonus

Company Vehicle

Mobile Device

Uniforms

Meters & Test Equipment

Industry Certification

401k & Profit Sharing

Paid Holidays & Vacation

Medical & Dental Benefits

Short-Term Disability

Long-Term Disability Insurance

Life Insurance

Town Shares Program

Job summary

Whaley Foodservice, LLC is seeking a Field Service Leader to coordinate scheduling and workflow for service technicians. This role spends more than 50% of time in the field performing service work and may also perform technician duties as needed.

Responsibilities include prioritizing service calls, supervising branch technicians, setting up daily/on-call schedules, and providing technical support. Occasional on-call nights, weekends, and travel are required.

Qualifications

• High School diploma or equivalent.
• Ability to handle multiple tasks including multiple incoming calls.
• Driving record acceptable under auto liability insurance guidelines.
• 3-5 years as a Service Technician or 1-3 years industry with 2-3 years customer service.

Responsibilities

• Prioritize new unscheduled service calls for branch technicians.
• Provide direct supervision of all branch service technicians.
• Set up daily and on-call schedule for all service technicians at branch location.
• Respond directly to customers and factories regarding service-related issues.
• Provide technical support to branch service technicians in the field.
• Contact customers as directed for leads, service issues, and collection issues.
• Conduct/oversee weekly tech meetings as required by Area Manager.
• In Area Manager's absence, assume daily branch operations.
• Be available to on-call service technicians (nights, holidays, weekends).
• Performs other duties as required.

Skills

Interpersonal skills

Verbal communication

Prioritization

Organized

Customer service

multitasking

Flexibility

Travel readiness

On-call readiness

Education

High School diploma or equivalent

Tools

Meters & Test Equipment

Job description

Whaley Foodservice, LLC is seeking a Field Service Leader to coordinate scheduling and workflow for service technicians. This role spends more than 50% of time in the field performing service work and may also perform technician duties as needed.

Responsibilities include prioritizing service calls, supervising branch technicians, setting up daily/on-call schedules, and providing technical support. Occasional on-call nights, weekends, and travel are required.