Field Service Leader - Defense

GE Vernova, Inc.; United States; Remote; USD 160,000 - 260,000; Full time

Job summary

GE Vernova, Inc. invites applications for a Field Services Manager for Defense & Offshore.

This strategic leadership role oversees field service operations in high-stakes environments, blending I&C delivery with data-driven insights to drive loyalty, profitability, and long-term strategy. Lead a cross-functional team, ensure offshore safety and regulatory compliance, manage capacity planning and tendering with Sales/ITO, and champion ServiceMax data accuracy to optimize dispatch and project

Qualifications

• 12+ years of service management in defense, offshore, or maritime sectors.
• 2+ years leading teams of 50+ in remote or high-pressure environments.
• 2+ years in a matrixed organization with cross-functional coordination.
• 5+ years in Sales & Operations Planning (S&OP) or capacity planning in a service environment.
• 5+ years with ServiceMax or similar FSM tools; IB data integrity experience.

Responsibilities

• Provide strategic leadership and business partnership as a core Defense & Offshore leader.
• Oversee end-to-end field service execution (I&C, warranty, interventions).
• Coordinate with field ops, program mgmt, regional leadership and IT to align maintenance with milestones and contracts.
• Enforce safety protocols for offshore environments per EHS standards.
• Manage field service engineering staff, ensuring certification and training for offshore defense.
• Lead capacity planning (S&OP) balancing dispatch with project schedules to maximize utilization.
• Drive tendering with Sales/ITO to accurately scope, price, and protect margins.

Skills

Field service management

Leadership

S&OP

ServiceMax

Data integrity

Offshore/Defense domain knowledge

Job description

Job Description Summary

The Field Services Manager for Defense & Offshore is a strategic leadership position responsible for the total lifecycle performance of field service operations within high-stakes, mission-critical environments. You will serve as a key member of the Defense & Offshore leadership team, balancing operational execution with business growth. You are the architect of our service strategy-integrating technical excellence in Installation & Commissioning (I&C) with data-driven insights from our digital tools to drive customer loyalty, operational profitability, and long-term business strategy.

Job Description

Essential Responsibilities:

• Strategic Leadership & Business Partnership: Act as a core member of the Defense & Offshore leadership team. Influence regional business strategy by providing actionable insights on field performance, identifying risk, and highlighting opportunities for service growth.
• Operational Execution (I&C, Warranty & Interventions): Support the end-to-end execution of field service activities. Ensure seamless delivery of complex I&C projects, rapid response to warranty claims, and effective site interventions.
• Cross Functional Stakeholder Management: Serve as the internal bridge between field operations, program management, regional leadership, and digital/IT teams. Synchronize maintenance strategies with shifting internal priorities, ensuring that field service execution is perfectly aligned with project milestones, contractual commitments, and resource availability while proactively navigating complex site-access and logistical constraints. Align field operations with contractual obligations and commercial milestones to ensure high customer satisfaction (NPS) and project profitability.
• Safety & Regulatory Compliance: Enforce safety protocols tailored to offshore/maritime environments, ensuring full compliance with both organizational EHS standards and site-specific safety mandates.
• Resource & Workforce Management: Manage field service engineering staff, ensuring they are properly certified, equipped, and trained to operate in offshore and restricted defense environments.
• Capacity Planning: Lead the S&OP process for the Field Service team, synchronizing technical resource availability with the sales pipeline. Balance short-term emergency dispatch needs against long-term I&C project schedules to maximize billable utilization.
• Commercial & Tendering Excellence: Partner with the ITO (Inquiry to Order) and Sales teams to lead the tendering process for I&C proposals. Ensure technical scope, logistical complexities, and resource requirements are accurately captured and priced to protect margins while meeting customer technical expectations.
• ServiceMax Champion & Digital Integration: Act as the primary subject matter expert and advocate for ServiceMax. Strive for 100% data accuracy for all installed base assets, manage case lifecycles, and optimize dispatch workflows to improve FSE utilization.

Minimum Qualifications:

• Experience: 12+ years of service management experience in the Defense, Offshore, or Maritime sectors.
• People Leadership: 2+ years of demonstrated success leading teams of 50+ in remote or high-pressure environments.
• Leadership Presence: 2+ years' experience operating as a key leader within a matrixed organization, capable of managing competing priorities across multiple functional departments (Service, Sales, Finance, Legal).
• Operational Planning: 5+ years' experience in demonstrated experience in Sales & Operations Planning (S&OP) or resource capacity management within a service-intensive environment.
• Digital Proficiency: 5+ years' expertise in ServiceMax or similar Field Service Management (FSM) tools; proven experience in managing Installed Base (IB) data integrity.

Eligibility Requirements:

• Operational Excellence: Deep understanding of remote/offshore site logistics, including travel, safety certifications, and site access protocols.
• Communication: Ability to navigate complex customer hierarchies and technical requirements in the defense/government contracting space.
• Security Clearance: Ability to obtain and maintain necessary security clearances required for sensitive Defense projects.
• Commercial Acumen: Demonstrated history of collaborating with Sales/ITO teams to develop winning service proposals, including technical scoping, risk assessment, and resource planning.
• Analytical Rigor: Ability to synthesize complex project schedules and resource data into a coherent capacity plan that supports business growth targets

Desired Characteristics:

Prior people-management experience (direct reports, performance reviews, hiring, conflic