Field Service Leader: Customer & Ops Excellence

Norican Group; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Disability coverage

Life insurance

401k with employer match

Paid vacation and sick time

Paid holidays

Annual bonus opportunity

Job summary

Norican Group is seeking a Field Service Manager to oversee Simpson service operations in the United States. You will manage customer relationships, lead service teams, and drive service delivery excellence across the organization.

You will develop procedures, monitor performance metrics, and collaborate with engineering and applications teams to quote OEM & EMP improvements, while ensuring budgets and compliance are met.

Qualifications

• Educational background: a bachelor's degree in business or similar field.
• Experience: 5 years of field management experience required.
• Technical skills: proficiency with MS Project, CRM software, and Dynamics 365.

Responsibilities

• Ensure all services are delivered efficiently and to a high standard, maintaining service quality.
• Develop and implement service procedures and policies that guide staff in providing quality support.
• Track service metrics like response times and resolution rates to identify areas for improvement.
• Hire, train, and supervise service professionals, providing ongoing development opportunities.
• Oversee the service department's budget and ensure it operates within financial parameters.
• Compile and analyze data on departmental performance and provide comprehensive reports to upper management.

Skills

Field management

Education

Bachelor's degree in business or similar field

Tools

MS Project

CRM Software

Microsoft Dynamics 365

Job description

Norican Group is seeking a Field Service Manager to oversee Simpson service operations in the United States. You will manage customer relationships, lead service teams, and drive service delivery excellence across the organization.

You will develop procedures, monitor performance metrics, and collaborate with engineering and applications teams to quote OEM & EMP improvements, while ensuring budgets and compliance are met.