Global Service Manager - Customer Success & Ops Leader

Norican Group; LaGrange (GA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive health insurance options

Employer paid Short-Term and Long-Term

Employer paid life insurance

Employer paid critical illness andacc{

Employer paid disability coverage

Job summary

Norican Group is seeking a Service Manager to oversee service operations, manage customer relationships, and ensure high-quality customer service delivery. You will lead service teams, develop procedures, and drive improvements across departments.

The role requires a bachelor’s degree in Business and at least five years of management experience, with advanced skills in Microsoft Office, MS Project, and CRM software (Dynamics 365 preferred).

Qualifications

• Bachelor's degree in Business or similar field.
• 5+ years of management experience required.
• Advanced Microsoft Office, MS Project, and CRM software skills (Dynamics 365 preferred).

Responsibilities

• Oversee service operations and manage customer relationships.
• Develop and implement service procedures and policies.
• Track service metrics (response times, resolution rates) to drive improvements.
• Ensure compliance with industry standards and laws.
• Hire, train, and supervise service professionals; manage budgets.

Skills

Management

CRM software

MS Office

MS Project

Dynamics 365

Education

Bachelor's degree in Business

Tools

Microsoft Dynamics 365

CRM Software

Job description

Norican Group is seeking a Service Manager to oversee service operations, manage customer relationships, and ensure high-quality customer service delivery. You will lead service teams, develop procedures, and drive improvements across departments.

The role requires a bachelor’s degree in Business and at least five years of management experience, with advanced skills in Microsoft Office, MS Project, and CRM software (Dynamics 365 preferred).