Field Service Leader - AV & Show Control (Entertainment)

Technical Multimedia Design, Inc. (TechMDinc); Los Angeles (CA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

401(k) with company match

Subsidized medical, dental, and vision

Company-paid life and short-term-dis.

Monthly internet stipend

Paid vacation time

Paid holidays

Job summary

TechMDinc is seeking a Field Service Manager to lead warranty and client service operations for entertainment technology across theme parks and attractions. This role drives scalable support processes, coordinates field service activities, and ensures exceptional client experiences throughout the lifecycle of installed systems.

You will partner with engineering, design, show control, and project management to transition projects into long-term operational success while building a best-in-class

Qualifications

• 5+ years in technical support, AV integration, or warranty operations with 3+ years in a leadership role.
• Experience implementing or administering helpdesk/ticketing systems.
• Ability to build scalable processes and operational standards.
• Strong customer service, leadership, organizational, and communication skills.
• Willingness to travel domestically and internationally.

Responsibilities

• Lead the service & support function, setting priorities, expectations, and a culture of continuous improvement.
• Be the primary contact for inbound client support and warranty requests; coordinate with SMEs to assign resources.
• Triage issues to determine appropriate path (remote, escalation, or onsite).
• Escalate warranty and support issues; maintain proactive client communication across the lifecycle.
• Build and maintain relationships with client operations, facilities, and technical teams; coordinate maintenance visits.
• Audit tools and workflows; design and implement standardized intake, triage, escalation, and resolution procedures.
• Partner with Engineering, Design, Show Control, and Project Management to ensure successful project closeouts into long-term support.
• Maintain knowledge bases and documentation for consistent issue resolution; travel to installations for documentation.

Skills

Technical leadership

AV/IT systems

Customer service

Field service coordination

Process improvement

Travel readiness

Education

Bachelor’s degree or equivalent in Engineering/Technology/Business

Tools

Q-SYS

Medialon

Alcorn McBride

disguise/7thSense

ETC

Job description

TechMDinc is seeking a Field Service Manager to lead warranty and client service operations for entertainment technology across theme parks and attractions. This role drives scalable support processes, coordinates field service activities, and ensures exceptional client experiences throughout the lifecycle of installed systems.

You will partner with engineering, design, show control, and project management to transition projects into long-term operational success while building a best-in-class