Director, Entertainment Tech Support & Warranty

Technical Multimedia Design, Inc. (TechMDinc); Los Angeles (CA); On-site; USD 95,000 - 125,000; Full time

Job summary

TechMDinc in Burbank, CA, is seeking an Entertainment Technology Service & Support Manager who leads post-installation warranty services and client support operations, partnering with engineering, design and project management to ensure long-term operational success.

The role emphasizes scalable processes, KPI-driven performance, proactive client communication, and the development of a best‑in‑class support organization across AV, lighting, and show control systems.

Qualifications

• 5+ years in technical support or AV integration.
• 3+ years in a leadership role.
• Experience with helpdesk/ticketing platforms.
• Strong customer service and communication skills.
• Willingness to travel domestically and internationally.

Responsibilities

• Lead the service and support function, establishing priorities and standards.
• Own warranty processes and client support operations.
• Coordinate field service activities and onsite visits.
• Develop SLAs, KPIs, and dashboards to monitor performance.
• Collaborate with Engineering, Design, Show Control and PM for long-term support.

Skills

Technical support

AV integration

Leadership

Customer service

Education

Bachelor’s degree or equivalent experience

Tools

Helpdesk/Ticketing systems

Job description

TechMDinc in Burbank, CA, is seeking an Entertainment Technology Service & Support Manager who leads post-installation warranty services and client support operations, partnering with engineering, design and project management to ensure long-term operational success.

The role emphasizes scalable processes, KPI-driven performance, proactive client communication, and the development of a best‑in‑class support organization across AV, lighting, and show control systems.