Electrical Solutions Field Service Supervisor

Cleveland Brothers Equipment Co; Harrisburg (Dauphin County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Disability insurance

Health Savings Account

Paid time off

Profit sharing

Job summary

Cleveland Brothers Equipment Co. is seeking an Electrical Solutions Field Service Supervisor to lead our Electrical Services Division operations in Pennsylvania and neighboring regions.

The role directs the Field Service Department and coordinates field repairs, parts support, and customer service to ensure cost-effective solutions across the Caterpillar product line. The ideal candidate has five years of hands-on supervisory experience in a field environment, strong scheduling and communication

Qualifications

• Five years of hands on supervisory experience in a field environment with Caterpillar product lines.
• Strong verbal and written communication skills.
• Proficiency with MS Office, Lotus Notes and DBSi.

Responsibilities

• Direct the Field Service Department activities and staff for repairs and service on equipment.
• Receive and respond to customer requests and coordinate repairs and scheduling.
• Assign and schedule equipment and personnel for field and shop repairs.
• Research repair procedures and pricing information from manuals and sources.
• Monitor performance and develop staff for improved productivity.

Skills

Supervisory experience

Caterpillar product knowledge

Strong communication skills

Tools

MS Office

Lotus Notes

DBSi

Job description

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for an Electrical Solutions Field Service Supervisor to lead our operations team for the Electrical Services Division.

Position Summary

In accordance with management directives this position directs the activities of the Field Service Department, as well as the employees, in the performance of Field repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost-effective product line support possible.

Primary Responsibilities

This position mandates that the employee be able to perform all of the following functions:

• Supervise and develop the personnel of the department
• Receive and respond to customer requests or inquiries on equipment repairs
• Assist in determination of needed repairs and the timing of repairs
• Research information from literature and computer based sources
• Assign and schedule equipment and personnel to shop repairs
• Other functions as assigned by necessity

This position may perform any combination of the following duties:

• Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level
• Foster good employee/management relations
• Decide upon and administer employee discipline as required
• Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues
• Discuss complex repair diagnoses or procedures with Technical Communicators or other personnel within the company or with the manufacturer
• Address equipment down time concerns through scheduling repairs at times most convenient to the customer
• Utilize mainframe, personal computers, as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, machine repair history, components under warranty coverage, and other similar information
• Devise work schedules for repairs to be performed in the field which utilize available mechanics and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules
• Examine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendations
• Perform other work related duties as assigned

Degrees Or Other Special Requirements

• Comprehensive knowledge of mechanical repair procedures and their application to equipment repair
• Thorough understanding of Company/contract practices and policies in relation to the direction of the work force
• Significant talent in the direction and scheduling of persons, as well as those who supervise and support them, to achieve the highest possible degree of productivity
• Considerable written and verbal communication skills for the conveyance of instructions
• Working skills in computer applications in a Windows based environment to provide for continual improvement of department efficiency
• Provide superior customer service and product support through management of all aspects of the service department
• Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Cleveland Brothers.
• Proven success in managing and developing staff. Superior interpersonal and relationship building skills
• Precise documentation, organized, and detail oriented
• Ability to manage day to day operations
• Strong verbal and written communication skills. Intermediate computer skills
• Proficiency with MS office software, Lotus Notes and DBSi
• Responsible for growing and continuing to improve efficiency

Skills / Knowledge / Qualifications

• Five years of hands on supervisory experience within a field environment demonstrating increased responsibility and knowledge of Caterpillar product lines, or an equivalent combination of training and experience acceptable to Company.

Why Join The Cleveland Brothers Team

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us

For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat® dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.

From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.

Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.

At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.