Field Service Lead — Remote with Travel
ThermoFisher Scientific
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Benefits offered by this job
Job summary
Thermo Fisher Scientific is seeking a Field Service Supervisor to lead a team of field service engineers delivering exceptional service in the Maryland/DC region.
The role is remote with 50% travel and requires a BS in sciences or engineering, plus strong leadership and customer relationship skills.
The position offers a compensation range of $83,300 to $115,000 with potential for a bonus and a comprehensive Total Rewards program.
Qualifications
- Demonstrated ability to lead, manage, and develop a team of field service engineers.
- Proven ability to build customer relationships and drive satisfaction.
- Experience coordinating schedules, service activities, and inventory management.
- Technical resource for diagnosing complex issues using performance reports and data.
Responsibilities
- Lead, mentor, and develop a team of field service engineers.
- Coordinate daily service operations and ensure timely issue resolution.
- Oversee complex troubleshooting and repair of advanced systems.
- Monitor KPIs, performance metrics, and quality standards.
- Build and maintain strong customer relationships.
- Ensure compliance with safety protocols, regulatory requirements, and quality systems.
- Partner with cross-functional teams to support operational goals.
- Drive continuous improvement initiatives in service delivery.
- Support workforce planning, scheduling, and territory management.
Skills
Education
Job description
Thermo Fisher Scientific is seeking a Field Service Supervisor to lead a team of field service engineers delivering exceptional service in the Maryland/DC region.
The role is remote with 50% travel and requires a BS in sciences or engineering, plus strong leadership and customer relationship skills.
The position offers a compensation range of $83,300 to $115,000 with potential for a bonus and a comprehensive Total Rewards program.
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