Field Service Lead - Conveyor & Safety Expert

Eriks; Roanoke (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Eriks is seeking a Field Service Supervisor to lead and shape a hands-on field service team. You will supervise staff, coordinate conveyor installation projects, and maintain strong customer relations onsite, ensuring safety and quality on every job.

You will travel to sites as needed, work overtime, and liaise with customers to scope requests and follow through after completion to confirm satisfaction. A valid driver's license and MSHA/OSHA awareness are required.

Qualifications

• 3+ years of experience working with conveyors and conveyor components.
• Excellent customer service skills and professional interaction with customers and team members.
• Able to travel to out-of-town jobs and work overtime/weekends as required.
• Must have a valid driver’s license and a clean driving record.
• Must pass background checks, drug screening, and a DOT physical if required.

Responsibilities

• Supervise field service staff, set expectations, train, and manage daily objectives.
• Plan, organize, direct, and evaluate field service activities to meet safety and quality standards.
• Interface with customers onsite, scope job requests, and ensure customer satisfaction.
• Lead field service teams on conveyor installations and associated work (mechanical or vulcanized splices).
• Ensure compliance with OSHA/MSHA safety standards and site training requirements.
• Cross-train in related departments and recommend product/process improvements.
• Perform other duties as trained and qualified.

Skills

Supervisory experience

Conveyors experience

Mechanical aptitude

Customer service

Communication skills

Valid driver's license

Education

High school diploma/GED

Job description

Eriks is seeking a Field Service Supervisor to lead and shape a hands-on field service team. You will supervise staff, coordinate conveyor installation projects, and maintain strong customer relations onsite, ensuring safety and quality on every job.

You will travel to sites as needed, work overtime, and liaise with customers to scope requests and follow through after completion to confirm satisfaction. A valid driver's license and MSHA/OSHA awareness are required.