Field Service Supervisor

Eriks; Roanoke (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Eriks is seeking a Field Service Supervisor to lead and shape a hands-on field service team. You will supervise staff, coordinate conveyor installation projects, and maintain strong customer relations onsite, ensuring safety and quality on every job.

You will travel to sites as needed, work overtime, and liaise with customers to scope requests and follow through after completion to confirm satisfaction. A valid driver's license and MSHA/OSHA awareness are required.

Qualifications

• 3+ years of experience working with conveyors and conveyor components.
• Excellent customer service skills and professional interaction with customers and team members.
• Able to travel to out-of-town jobs and work overtime/weekends as required.
• Must have a valid driver’s license and a clean driving record.
• Must pass background checks, drug screening, and a DOT physical if required.

Responsibilities

• Supervise field service staff, set expectations, train, and manage daily objectives.
• Plan, organize, direct, and evaluate field service activities to meet safety and quality standards.
• Interface with customers onsite, scope job requests, and ensure customer satisfaction.
• Lead field service teams on conveyor installations and associated work (mechanical or vulcanized splices).
• Ensure compliance with OSHA/MSHA safety standards and site training requirements.
• Cross-train in related departments and recommend product/process improvements.
• Perform other duties as trained and qualified.

Skills

Supervisory experience

Conveyors experience

Mechanical aptitude

Customer service

Communication skills

Valid driver's license

Education

High school diploma/GED

Job description

Summary of the RoleThe Field Service Supervisor is a hands-on leader who can manage activities related to the functioning of the field service team to meet or exceed customer expectations and to achieve team results and company goals while meeting operating revenue, growth, and service. In addition, the Field Service Supervisor establishes and maintains effective relationships with their staff, customer contacts, carriers, and other vendors. Reports to Regional Field Service Manager.ResponsibilitiesMust maintain 100% commitment to safety policies and proceduresSupervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive disciplinePlan, organize, direct, manage and evaluate all field service activitiesEnsure all teams are following all safety requirements including being up to date on all safety trainings, site specific training courses, and annual refreshers of MSHAGood understanding of overall Quality process and documentationCommunicate general and quality-related concerns to management/End UserProvide onsite customer service and directly interface with the customer by scoping job requests and following up after the job is complete to ensure customer satisfactionLeads field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized spliceUnderstands tools and machinery applicable to the jobCross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing)Makes recommendations to management with respect to product and process improvementPerform other duties as trained and qualified forSkills and AbilitiesAbility to work overtime hours and weekend work when requiredAbility to travel to out-of-town jobsPossess excellent customer service skills and the ability to interact with customers, and team-members in a professional mannerMust have excellent communication skills, both oral and writtenBasic mechanical skills including the use of hand tools.Basic computer skills including internet and email.Must be able to apply OSHA standards applicable and MSHA standards as applicableMinimum QualificationsBe at least 21 years of ageAt least 3 years of experience working with conveyors and conveyor componentsMechanically inclined; demonstrates and applies knowledge to maintenance and repair of belting and associated machineryHave a valid driver’s license and a clean driving recordHave a high school diploma/GEDReliable transportation is a mustBe able to work independentlyAbility to safely drive a Company truck or other mechanical equipment· Ability to work nights and weekends, as required· Ability to work overtime, as requiredBasic math skillsProperly measure with a tape measureAbility to travel on regular basisBackground checks, drug screening, and a physical may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)Must be able to successfully pass a DOT physical exam, or have a current DOT medical cardPreferred Qualifications1-2 years of supervisory experience in a field service role preferredPhysical Requirements and Work EnvironmentThis role may include a mix of customer onsite work and warehouse floor environments. Work is primarily performed outdoors in all weather conditions, including heat, cold, snow, rain, and wind. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.Ability to pull, push, grasp, bend, lift and carry up to 50lbs independently on a repeated basis. Heavier items may be moved with team assistance or mechanical aid.Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time.Ability to work in a stationary position for extended periods of time.Ability to work at varying work-surface levels and machine operation heights.Ability to move above or below workstations or retrieve items from various heights.Ability to ascend and descend ladders or stairs, as required.Ability to distinguish colors.Ability to comprehend and follow instructions and safety procedures.Ability to read, write and communicate in EnglishAbility to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.Ability to count and measure accurately.Ability to properly and safely use mechanical equipment and tools.Ability to enter and exit a service vehicle and other mechanical equipment multiple times per day.Ability to inspect products for wear, damage, and leaks.Ability to respond to safety signals, alarms, and verbal instructions.Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats, depending on task or site conditions.Equal Opportunity EmployerIt is our policy to employ qualified persons without regard for veteran or disability status.Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.