Conveyor Field Service Lead

LGG Industrial; Roanoke (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

LGG Industrial in Roanoke, VA is seeking a Field Service Supervisor to lead our on-site field service team, ensuring safety, quality, and superior customer satisfaction.

You will plan and oversee all field service activities, train staff, interface with customers, and coordinate with other departments to install conveyor belts and related equipment. The role requires 3+ years in conveyors, strong leadership, and a commitment to safety, with occasional travel.

Qualifications

• Be at least 21 years of age.
• At least 3 years of experience working with conveyors and conveyor components.
• Mechanically inclined; demonstrates and applies knowledge to maintenance and repair of belting and associated machinery.
• Have a valid driver's license and a clean driving record.
• Have a high school diploma/GED.
• Reliable transportation is a must.
• Be able to work independently.
• Ability to safely drive a Company truck or other mechanical equipment.
• Ability to work nights and weekends, as required.
• Ability to work overtime, as required.
• Basic math skills.
• Properly measure with a tape measure.
• Ability to travel on regular basis.
• Background checks, drug screening, and a physical may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law).
• Must be able to successfully pass a DOT physical exam, or have a current DOT medical card.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures.
• Supervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive discipline.
• Plan, organize, direct, manage and evaluate all field service activities.
• Ensure all teams are following all safety requirements including being up to date on all safety trainings, site specific training courses, and annual refreshers of MSHA.
• Good understanding of overall Quality process and documentation.
• Communicate general and quality-related concerns to management/End User.
• Provide onsite customer service and directly interface with the customer by scoping job requests and following up after the job is complete to ensure customer satisfaction.
• Leads field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice.
• Understands tools and machinery applicable to the job.
• Cross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing).
• Makes recommendations to management with respect to product and process improvement.
• Perform other duties as trained and qualified for.

Skills

Overtime availability

Travel willingness

Customer service

Communication skills

Mechanical skills

Computer skills

OSHA/MSHA standards

Education

High school diploma

Tools

Driver's license

DOT medical card

Job description

LGG Industrial in Roanoke, VA is seeking a Field Service Supervisor to lead our on-site field service team, ensuring safety, quality, and superior customer satisfaction.

You will plan and oversee all field service activities, train staff, interface with customers, and coordinate with other departments to install conveyor belts and related equipment. The role requires 3+ years in conveyors, strong leadership, and a commitment to safety, with occasional travel.