Field Service Install Coordinator

Mazak Corporation; Windsor Locks (CT); On-site; USD 50,000 - 65,000; Full time

Job summary

Mazak Corporation is seeking a Field Service Installation Coordinator based in Windsor Locks, CT. This role involves coordinating new machine installations and relocations, ensuring exceptional customer support and adherence to service management principles.

Ideal candidates will have a background in project management and customer relations, along with strong multitasking and communication skills. A 2-Year Technical Degree or equivalent experience is a plus. Mazak is an Equal Opportunity Employer.

Qualifications

• Project Management / high activity scheduling experience is required.
• Customer relations experience to ensure high satisfaction.

Responsibilities

• Coordinate all aspects of new machine installations and relocations.
• Communicate with customers and stakeholders for effective service.
• Research technical aspects for machine installations and prepare documentation.
• Organize customer pre-installation meetings and ensure follow-up actions.
• Coordinate logistics with multiple parties ensuring readiness on installation day.

Skills

Project Management / high activity scheduling experience

Customer relations experience

Ability to multitask

Excellent communication skills

Education

2 Year Technical Degree or equivalent experience

Job description

Description

Mazak is looking for a Field Service Installation Coordinator to join the Northeast Service department. This position will have the responsibility to coordinate all aspects of new machine installations and large machine relocations in the Windsor Locks, CT area. Communicates with customers and other stakeholders and ensures exceptional service support is provided in accordance with corporate metrics and guidelines.

Scope and Responsibilities

• Proactively attains a safe and healthy work environment for all employees.
• Reviews each machine acknowledgement, identifies open ER's, accessories, and expedites as required.
• Researches power, air and all other technical aspects of each machine to be installed and prepares preinstall customer checklist and associated documents.
• Organizes customer pre-installation meeting and ensures resulting action list is completed by all stakeholders.
• Distributes preinstall checklist and obtains customer confirmation & sign back.
• Tracks machine & option completion and any department 9 deliverables.
• Coordinates with KY Traffic, customer, freight company, rigger, service team leader & applications.
• Ensures high degree of customer satisfaction and adherence to service management principles.
• Utilizes excellent call center / customer relationship skillset.
• Proactively determines the need for specialty tools, lifting equipment, personnel lifts etc. and ensures these items are available when Field Service Technicians arrive on site.
• In some regions this position may be combined with other roles such as Technology Center facilities administrator.

Education/Certification

• 2 Year Technical Degree or equivalent experience is a plus.

Skills

• Project Management / high activity scheduling experience.
• Customer relations experience.
• Ability to multitask.
• Excellent communication skills.

EEO

EEO, including disability/vets.

Qualifications

• Project Management / high activity scheduling experience (required).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.