Field Service Install Coordinator

Mazak Corporation; Schaumburg (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Mazak Corporation is seeking a Field Service Install Coordinator to manage new machine installations and relocations. The role requires excellent communication with customers and stakeholders to ensure adherence to service standards and metrics.

The successful candidate will have a strong background in project management and customer relations, coupled with multitasking abilities. The position offers an annual salary range of $60,000–$80,000, reflecting the demand for exceptional service coordination.

Qualifications

• Experience coordinating machine installations and relocations.
• Proven ability to maintain customer satisfaction and service standards.

Responsibilities

• Ensure safe work environment for employees.
• Prepare pre-installation checklist and documents.
• Coordinate with various stakeholders and track machine completion.

Skills

Project Management / High‑activity scheduling experience

Customer relations experience

Ability to multitask

Excellent communication skills

Education

2‑Year Technical Degree or equivalent experience

Job description

Mazak Corporation is looking for a Field Service Install Coordinator to join the Service team. This position will coordinate all aspects of new machine installations and large machine relocations. The role requires communication with customers and stakeholders to ensure exceptional service support in accordance with corporate metrics and guidelines.

Scope and Responsibilities

Essential duties include, but are not limited to the following:

• Proactively ensure a safe and healthy work environment for all employees.
• Review each machine acknowledgement, identify open ERs, accessories, and expedite as required.
• Research power, air, and other technical aspects of each machine to be installed and prepare pre-install customer checklist and associated documents.
• Organize customer pre-installation meeting and ensure resulting action list is completed by all stakeholders.
• Distribute pre-install checklist and obtain customer confirmation and sign-back.
• Track machine and option completion and any department delivery items.
• Coordinate with KY Traffic, customer, freight company, rigger, service team leader and applications.
• Maintain a high degree of customer satisfaction and adhere to service management principles.
• Utilize excellent call center/customer relationship skills.
• Determine the need for specialty tools, lifting equipment, personnel lifts, etc., and ensure these items are available when Field Service Technicians arrive on site.
• In some regions this position may be combined with other roles such as Technology Center facilities administrator.

Education and Certification

2‑Year Technical Degree or equivalent experience is a plus.

Skills

• Project Management / High‑activity scheduling experience.
• Customer relations experience.
• Ability to multitask.
• Excellent communication skills.

Pay Range

$60,000–$80,000 annually.

Equal Opportunity Employer

EEO, including disability/vets.