Field Service & Fleet Administrator (61495)

Paycom - ATS; Vancouver (WA); Hybrid; USD 77,366,000 - 85,962,000; Full time

Job summary

Core Health & Fitness is seeking a Field Service & Fleet Administrator to support North American operations, coordinating technician schedules, fleet records, and field service data. You will collaborate with multiple departments and ensure accurate documentation and timely reporting.

The role emphasizes data integrity, scheduling coordination, and onboarding/offboarding activities, with a focus on maintaining organized systems and KPIs across field operations.

Qualifications

• Associate degree in business administration, operations, logistics, fleet management, or a related field preferred; equivalent relevant experience may be considered.
• Two to four years of administrative, field-service coordination, fleet administration, service operations, logistics, or related experience preferred.
• Experience supporting a geographically dispersed field workforce, service organization, or vehicle fleet strongly preferred.
• Strong proficiency with Microsoft Excel, Word, Outlook, PowerPoint, and reporting tools.
• Experience with Salesforce and Field Service applications preferred.
• Demonstrated ability to manage multiple priorities, meet deadlines, and follow through on open items with limited supervision.

Responsibilities

• Field Service Administration and Technician Support.
• Fleet Administration, Maintenance Coordination, and Documentation.
• Technician Scheduling, Coverage, and Operational Coordination Support.
• Salesforce / Field Service Work-Order and Data Administration.
• Fleet, Fuel, Mileage, Expense, and Cost Reporting.
• Purchasing, P-Card, Invoice, and Expense Coordination.
• Tools, Van Inventory, Parts, and Asset Record Support.
• KPI Reporting, Data Accuracy, and Administrative Follow-Through.
• Safety, Compliance, Registration, and Documentation Tracking.
• Cross-Functional Communication and Escalation Support.

Skills

Excel

Word

Outlook

PowerPoint

Reporting tools

Salesforce

Field Service applications

Education

Associate degree in business administration/operations/logistics

Tools

Salesforce

Field Service applications

Job description

Job Details: Job Location: Remote Office - Remote, WA 98683, Position Type: Full Time, Salary Range: $27.00 - $30.00 Hourly, At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax and we're still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place.

Qualifications: General Position Summary

The Field Service & Fleet Administrator provides administrative, scheduling, reporting, fleet, inventory, and systems support to the North American Field Service and Fleet Manager and the North American direct field service organization. The role is responsible for the transactional and coordination activities that keep technician operations, fleet assets, work orders, purchasing, expenses, and field-service records organized, accurate, and current.

This position serves as a central administrative connection between Field Service, Fleet, Customer Experience, Service Operations, Finance, Purchasing, Human Resources, and other support functions. By maintaining accurate data, coordinating routine operational activity, and providing timely reporting and follow-up, the administrator enables field leadership to focus on technician performance, regional coverage, customer escalations, safety, and strategic growth.

Essential Functions / Major Responsibilities

• Field Service Administration and Technician Support.
• Fleet Administration, Maintenance Coordination, and Documentation.
• Technician Scheduling, Coverage, and Operational Coordination Support.
• Salesforce / Field Service Work-Order and Data Administration.
• Fleet, Fuel, Mileage, Expense, and Cost Reporting.
• Purchasing, P-Card, Invoice, and Expense Coordination.
• Tools, Van Inventory, Parts, and Asset Record Support.
• KPI Reporting, Data Accuracy, and Administrative Follow-Through.
• Safety, Compliance, Registration, and Documentation Tracking.
• Cross-Functional Communication and Escalation Support.

Specific Job Requirements

• Support technician scheduling, route and coverage coordination, PTO visibility, training schedules, and administrative follow-up while escalating capacity or coverage risks to the North American Field Service and Fleet Manager.
• Maintain accurate technician, vehicle, work-order, asset, and operational records in Salesforce, Field Service applications, spreadsheets, and other company systems.
• Coordinate vehicle registrations, renewals, preventive maintenance, repairs, inspections, accident documentation, roadside support, and vendor follow-up.
• Track fleet readiness, maintenance status, mileage, fuel usage, vehicle assignments, operating costs, and required documentation; identify overdue or incomplete items for leadership action.
• Support fleet acquisitions, vehicle transfers, replacements, disposals, and onboarding/offboarding activities by coordinating documentation, vendors, equipment, and internal stakeholders.
• Assist with technician tools, van inventory, parts, mobile assets, and assigned equipment records, including reconciliation and follow-up on discrepancies.
• Prepare recurring field-service and fleet KPI reports, including technician utilization, productivity, schedule adherence, overtime, drive time, time to service, work-order aging, completion time, and related operational metrics.
• Audit Salesforce / Field Service records for documentation completeness, work-order status accuracy, labor and travel entries, closeout quality, and other required data.
• Coordinate purchase requests, purchase orders, invoices, P-card documentation, expense reports, vendor paperwork, and approvals in accordance with company policy.
• Maintain organized electronic records for fleet, technicians, vendors, insurance, registrations, maintenance, safety, expenses, and operational reporting.
• Support new-hire technician onboarding and employee offboarding by coordinating vehicle, tools, inventory, system access, equipment, documentation, and administrative checklists.
• Assist with field-service system testing, data cleanup, reporting enhancements, and user-adoption activities as directed.
• Communicate professionally with technicians, vendors, customers, and internal departments; track open action items through completion and elevate issues when management attention is required.
• Handle sensitive employee, fleet, financial, and operational information with appropriate confidentiality and discretion.

Education and Experience Requirements

• Associate degree in business administration, operations, logistics, fleet management, or a related field preferred; equivalent relevant experience may be considered.
• Two to four years of administrative, field-service coordination, fleet administration, service operations, logistics, or related experience preferred.
• Experience supporting a geographically dispersed field workforce, service organization, or vehicle fleet strongly preferred.
• Experience coordinating vehicle maintenance, registrations, vendors, purchasing, expenses, inventory, or service assets preferred.
• Strong proficiency with Microsoft Excel, Word, Outlook, PowerPoint, and reporting tools.
• Experience with Salesforce and Field Service applications preferred.
• Demonstrated ability to manage multiple priorities, maintain detailed records, meet deadlines, and follow through on open items with limited supervision.
• Strong written and verbal communication skills and the ability to work effectively with technicians, managers, vendors, and cross-functional teams.
• Valid driver's license and ability to meet company driving requirements when travel or vehicle support requires driving.

Job Specific Competencies

• Organization, prioritization, and administrative follow-through
• High attention to detail and data accuracy
• Customer and technician service orientation
• Fleet, asset, inventory, and documentation coordination
• Reporting, spreadsheet management, and basic data analysis
• Salesforce / Field Service system discipline and record accuracy
• Problem solving, issue tracking, and timely escalation
• Professional communication and cross-functional collaboration
• Confidentiality, sound judgment, and policy compliance
• Adaptability in a fast-paced field-service environment

Travel and Working Conditions

This position is primarily office- or remote-based and is expected to support a geographically dispersed North American field organization. Limited travel may be required for team meetings, fleet activities, training, field events, or operational support. Work may occasionally require irregular hours to support technicians, vehicle incidents, urgent operational needs, or time-zone coverage.

Regular use of a computer, telephone, video conferencing, and business systems.

Occasional walking, standing, bending, reaching, and handling of technician tools, vehicle supplies, or other operational materials.

Occasional lifting and carrying of items weighing up to 25 pounds.

Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of the position.

Work Environment

Work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Work is generally performed in an office or remote environment and involves frequent interaction with internal employees, field technicians, vendors, and other business partners. Occasional work may be performed at service locations, fleet vendors, warehouses, or company facilities.

Position Status

• Level: Administrator / Coordinator
• FLSA: To be determined by Human Resources
• Supervises: None

This job description reflects management’s assignment of essential functions. It is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description and, other duties as assigned, might be part of the role. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Core Health & Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at [e-mail] and direct assistance will be provided.