Field Service Enigneer

SoloPoint Solutions; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

SoloPoint Solutions in San Francisco is seeking a Field Service Engineer to support semiconductor capital equipment on-site. You will diagnose, service, install, and upgrade systems, while coordinating with customers and internal teams to maintain uptime and safety.

The role requires hands-on mechanical and electrical troubleshooting, experience with SECS/HSMS, and the ability to work in a cleanroom. Flexibility for non-business hours and travel is required.

Qualifications

• Bachelor's degree in Chemical, Electrical, or Mechanical Engineering.
• Experience supporting semiconductor equipment in field service or technical support.
• Hands-on experience with SECS/HSMS and first-level software troubleshooting.
• Strong mechanical and electrical troubleshooting competency, including independent diagnostics in the field (high-vacuum experience strongly preferred).
• Ability to communicate effectively with customers and internal teams, including escalation handling and clear written reporting.
• Ability to work in a cleanroom and perform physical work around equipment (bending, crawling, working in tight spaces).
• Flexibility to support schedules that may include non-business hours and weekends as needed.

Responsibilities

• Provide on-site field service support under warranty and service agreements, including troubleshooting, diagnostics, and corrective actions.
• Support new equipment installations, add-ons, and upgrades, coordinating activities with internal teams and customer stakeholders.
• Create service documentation and regular activity reports for customer and internal management, following defined reporting methods.
• Train and retrain customer users to ensure proper equipment operation and an adequate level of user know-how.
• Manage local spare parts inventory, maintain proper stocking levels, and repair parts/components according to service policy.

Skills

Semiconductor equipment field service

SECS/HSMS experience

Mechanical and electrical troublehsoot

Customer communication & escalation

Cleanroom work ability

Flexible scheduling

Education

Bachelor's degree in Chemical Engineering

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Tools

SECS/HSMS

First-level software troubleshooting

Job description

• Bachelor’s degree in Chemical Engineering, Electrical Engineering, Mechanical Engineering
• Experience supporting semiconductor equipment or closely related capital equipment in a field service or technical support role.
• Hands-on experience with required technical tools and interfaces such as SECS/HSMS and first-level software troubleshooting/support.
• Strong mechanical and electrical troubleshooting competency, including independent diagnostics in the field (high-vacuum experience strongly preferred).
• Ability to communicate effectively with customers and internal teams, including escalation handling and clear written reporting.
• Ability to work in a cleanroom and perform physical work around equipment (bending, crawling, working in tight spaces).
• Flexibility to support schedules that may include non-business hours and weekends as needed.

Responsibilities:

• Provide on-site field service support under warranty and service agreements, including troubleshooting, diagnostics, and corrective actions.
• Support new equipment installations, add-ons, and upgrades, coordinating activities with internal teams and customer stakeholders.
• Create service documentation and regular activity reports for customer and internal management, following defined reporting methods.
• Train and retrain customer users to ensure proper equipment operation and an adequate level of user know-how.
• Manage local spare parts inventory, maintain proper stocking levels, and repair parts/components according to service policy.