Senior Field Service Engineer

IT Resource Hunter; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

IT Resource Hunter is seeking a Senior Field Service Engineer in Austin, TX to support end users, installations, and upgrades under warranty and support agreements. You will generate reports, train customers, and ensure safe, compliant operation across customer sites.

The role requires a strong mechanical and electrical aptitude, plus experience with semiconductor metrology equipment and SECS/HSMS protocols. Travel to client sites is expected as needed.

Qualifications

• Bachelor degree in Electrical / Mechanical Engineering or equivalent experience.
• Ability to perform manual and physical labor in cleanroom environments.
• Strong mechanical and electrical aptitude with independent troubleshooting ability.

Responsibilities

• Support and end users service as defined under client s warranty and service support agreements.
• Assist in new equipment installations, add-ons, and upgrades.
• Produce regular reports to customer and client management.
• Provide customer training and retraining.
• Be familiar with customer operating methods, procedures, and policy.
• Adhere to customers site policies and guidelines with regards to safety, performance and behavior.

Skills

Manual cleanroom labor

Troubleshooting

Electrical aptitude

Mechanical aptitude

SECS/HSMS knowledge

Customer training

Education

Bachelor degree in Electrical / Mechanical Engineering or equivalent experience

Tools

Semiconductor metrology equipment

Job description

Job Title: Senior Field Service Engineer

Location: Austin, TX

Duration: Fulltime

Responsibilities

• Support and End Users service as defined under client s warranty and service support agreements


• Maintain proper reporting methods for all activities of customer support as defined by Service Manager


• Assist in new equipment installations, add-ons, and upgrades


• Produce regular reports to customer and client management


• Provide customer training and retraining


• Ensure an adequate level of know how among customers users


• Manage client s parts inventory at the locations assigned to this position


• Assist in setting client s spare parts to maintain proper levels of stock in accordance with Company policy


• Repair parts and components according to general service policy


• Verify that spare systems are stored properly and are available without delay when needed


• Provide sales support and sales related information


• Collaborate with sales and customer on-site evaluations


• Be familiar with customer operating methods, procedures, and policy


• Adhere to customers site policies and guidelines with regards to safety, performance and behavior


• Maintain customers information with the utmost confidentiality


• Provide customer support during working schedule as defined by service contract


• Be prepared to support the customer beyond the defined working schedule as required

Requirements

• Bachelor degree in Electrical / Mechanical Engineering or equivalent experience

Minimum 3 Years Of Experience

• Ability to perform manual and physical labor in cleanroom environment


• Must be able to bend, crawl & work in and around systems within semiconductor fab


• Strong mechanical and electrical aptitude with independent troubleshooting ability with high-vacuum experience strongly considered


• First level software troubleshooting and support


• Previous experience working with multi-discipline semiconductor metrology equipment preferred with cleanroom experience


• The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS


• Understanding of semiconductor practices, safety, ergonomics, and yield requirements