Field Service Engineer: UPS, PDUs & Battery Systems

Vertiv Group Corporation; Des Moines (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Smartphone

Laptop

PPE provided

401k with Profit Sharing

Paid time off

Medical Insurance

Vision & Dental

Training Academy

24/7 Technical Support

Job summary

Vertiv is seeking a Customer Engineer – Field Services to install, service, and support UPS, PDUs and battery systems from 2KVA to 120KVA. The role requires on-site visits, travel, and delivering first-time fix resolution for customers.

The candidate will communicate with customers and internal teams, follow safety guidelines, complete service documentation, and maintain equipment inventory while meeting on-site response times. A strong technical background and teamwork are essential.

Qualifications

• ASEET or AMEET certification (or progress toward)
• 4+ years military experience in a related technical field
• 2+ years of relevant industry experience

Responsibilities

• Install, commission, and perform scheduled/emergency service on UPS, PDUs, and Battery systems (2-120KVA)
• Provide on-site and phone support to customers, striving for first-time fix resolution
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices and stay current on Safety Bulletins and Service Tips
• Complete timecards, expense reports, mileage reports, and service documentation accurately and on time
• Maintain individual inventory and perform cycle counts per company policy
• Operate safely in accordance with published guidelines and customer site requirements
• Meet or exceed on-site response time requirements

Skills

Professional communication

Time management

Electrical test equipment familiarity

Follow technical documentation

Microsoft Office proficiency

Customer service mindset

Team collaboration

Education

ASEET/AMEET Certification

Tools

Microsoft Office Suite

Service documentation systems

Electrical testing equipment

Job description

Vertiv is seeking a Customer Engineer – Field Services to install, service, and support UPS, PDUs and battery systems from 2KVA to 120KVA. The role requires on-site visits, travel, and delivering first-time fix resolution for customers.

The candidate will communicate with customers and internal teams, follow safety guidelines, complete service documentation, and maintain equipment inventory while meeting on-site response times. A strong technical background and teamwork are essential.